Still terrible customer service
UnprofessionalWoman with tattoo on forearm was near drive thru window by cashier she was complaining about personalTalking about nasty thingsFood was okay but my concern is the employees are far too unprofessionalName is Veronica of employee who was saying those things.
Had to wait 15 minutes for a curbside order #1959, Friday, 10 a.m., at Pflugerville Pecan Street location) of three items—large drink, apple slices and hash browns. After 15 minutes I went into the store and got my order just as it was being picked up by an extremely older employee who had just come from the bathroom. Normally it takes about 5 minutes for curbside! I realize it was nearly the end of the breakfast rush, but what’s the point of curbside if you have to get the order yourself??
Worst McDonald’s in Pflugerville… always check your bag before leaving because I guarantee you something is missing. Have them repeat your order back because they do not have a lot of staff that understands let alone speaks good English. Prepare yourself for rude customer service, And if you’re door dashing or doing Uber Eats, prepare to have a late order.
The app order that I placed had free fries on it and when I got to the last window they said I owed $3.02 and they couldn't do simple math and figure out why. Not even the manager. 5th grade math, really? Then I return everything and told them to refund everything. Wow, so shocked about the way staff/manager handled it. Manager handed me the refund and closed the window when I started to look at the receipt. The receipt shows I was right.
I shouldn't expect too much from a McDonald's, I guess. The words "thank you" were never spoken by the order taker, the gentleman who took my payment (he spoke no words at all, except in his conversation with his co-workers), nor at food pickup. Speaking to the manager, I was told "well, they're teenagers". Sounds like some training is in order. Until that happens, don't reward this level of service with your business.
Service was outstanding as always less stars for quality of food. I go here for consistency of service really.
Waited at least 15 minutes in the drive thru, two cars ahead of me, once got to the pickup window they got my order wrong had to wait again while watching all other customers get their order and drive away. Very disappointing.
So sad they were unable to provide breakfast food at 10:33 AM as it was 3 minutes after breakfast was served.Why do some McDonald's serve breakfast 24 hrs and others have set times?
They were very slow and we ordered 2 diet Dr Peppers but got Cokes. My kidney will not tolerate Coke medically and my friend does not like the taste so I wasted my money. We did not have time to go back to exchange.