1 star is a charity for this subway. We live across the street and go to the other side of town for subway because this one is so terrible. Not only is the quality “slapped together” at best. They don’t show a desire to satisfy the customer. We got an order for delivery from them through the subway app (had we known it was from this location we wouldn’t have ordered) or better yet.. we DIDN’T get an order from this location. Placed an order for delivery on the subway app. It showed delivered. But yet never showed up. When my wife called the store to find out what was going on the young woman replied with “I don’t know I just cook the food”… I went up to the store trying to track down my wife’s order. And was greeted by the same individual on the phone and her astoundingly sunny disposition to help people…. As she proceeded to argue with me on why she doesn’t want to fix anything that was wronged to the customer. She returned on the phone with the manager who also denied responsibility for us not getting our order. Saying that it’s handled by a third party delivery IE: door dash and says they can’t do anything. If subway is going to contract door dash for deliveries they can cancel and track down orders. It is not on me as a customer to be responsible for my order being delivered to my home when I did not contract the delivery service. If it doesn’t make it to my home that is for subway and door dash to hash out.. not me. We as the customer suffer from their lack of interest in customer service. And I hope everyone sees this review as a warning for this location. Please proceed further down 518 to the better location across from Aldi.
Nice, clean and open. Fountain drink machine was out but had other bottle drinks. Customer service was good.
I think food servers should be wearing their mask ,,,especially at this joint since they be talking/asking their customers what they want in their sandwich,,I certainly don't want no one's saliva on my sandwich,,,,they don't wear mask at this place,,so I just walked out.
Paid 10 dollars for a turkey bacon avocado wrap!! This was all I got no drink ir chips!! I've never paid this much for a wrap only the girl said they took it off the menu so now they charge all the ingredients separately. I'll try another subway next time and see what they say?
Where do I start? I’ve eaten here since it opened and have loved the service and cleanliness until now. The young men serving food don’t seem to care. And that makes me afraid to eat here again.
They threw my father in law out because he wouldn’t wear a mask when he has medical exemption. Their sign said masks are recommended not required. He reminded them of that, they still called the police. -10/10 do not recommend.
Arrived at 8:37pm and the doors are locked and employees are standing in the back talking while looking at me standing at the door. Sign says 9pm is closing time.
Showed up at 8:39 pm to order food. The OPEN sign light was on. The door was locked, there was a guy inside and he completely ignored me. If you close at 8:30 then your time should reflect that. Also if you’re closed, turn your OPEN sign off.
It's very bad service!
Showed up at 8:39 pm to order food. The OPEN sign light was on. The door was locked, there was a guy inside and he completely ignored me. If you close at 8:30 then your time should reflect that. Also if you’re closed, turn your OPEN sign off.