I don't know why I habe to pay premium price for regular things and having to wait a long time at the drive-thru ,this is supposed to be fir rich to middle class person people my mind felt poor buying from here for my lack of common sense when i can get the same thing some price better quality, last time buing from Starbucks
I love Starbucks but this one. This is not the first time…This location drive through is so slow and communication sucks. I Ordered matcha.. they are out .. then ordered nitro cold brew.. yes, they have it. Then I waited for 15 mins in the line since they are so slow, and it was like 5 cars in front of me only. Got to the window, “our nitro machine doesn’t work, so… “ . No “sorry”or anything when told me that. Sigh
This has been the worst Starbucks I’ve ever been to. They always mess up my order. Everytime I tell them ICED LATTE they make it hot. I also asked for almond milk every single time because I am lactose intolerant and they are so incompetent that they put regular milk everytime which leaves me with a horrible stomach ache that doesn’t go away for a few days. The workers Need to learn how to LISTEN AND READ. Do not recommend this Starbucks.
Rude. Terrible customer service.Walked in and put in my order. I waited 10 minutes before going up to inquire about my drink, because my name still hadn't been called. Front girl went back to ask the barista, and I overheard the barista in the back with a very snide voice say, "Well they can wait, there are a lot of online orders in front of them amd I gotta do everything here myself."Seems to me like the baristas should complete the in-person orders as they come in so customers don't end up waiting 20 minutes for their drinks when an online order might never even show up.Heard her talking rudely about other customers too. Don't gossip on the job, kids.
Jacob was very helpful helping me figure out the point system, I don't come to Starbucks often, but I have been here twice this week and he was very kind and welcoming both times.
I am a grown up that orders her hot chocolate at kid temperature. I feel no ways judged ?? They made my drink exactly as I asked for it and it was delicious.
I ordered a decaf caramel macchiato with oat milk at a Kroger Starbucks on shadowbriar and was given a black coffee with a splash of cream. I didn't realize this until I was already on the way home and I came to this location and Anthony at the counter remade it for me perfectly and I was so grateful for the service I got here at this location. Thank you!
Banana nut bread & pistachio frozen Frappuccino. All great. Crowded at 10am.
The best service! Can I just say I was having not such a good day. But this Starbucks switched my mood, thank you Stenise for your service today.
It is difficult to get frustrated at Starbucks for customer service. Unfortunately, I had to encounter an inconsiderate and rude associate at the drive-thru on 12/26 (Sunday) around at 5:30 pm. First, his attitude to receive order was something many would not expect in other Starbucks locations. I was elaborating my order - as he asked. Instead of listening to me, he would cut off my words and asked back "SO WHAT IS THE SIZE?" Well, I already told him two times by then.I understand he was busy and might have been distracted. However, it is inexcusable for a drive-thru associate to continuously receive other orders while a customer is waiting to pay and drive out. He did not even wait until I took the cup. He left it in the shelf under the transaction window, which was impossible for me to reach. When I asked for more paper napkins, he grabbed a few and tossed at me those completely crumpled pieces.If he does not want to care and serve customers, why is he working there, ruining that location's reputation? Also, why did the manager fail to train the crews properly?