We came here for Father's day dinner and it was HORRIBLE! The service was good but the food was TERRIBLE! I ordered the southwestern chicken salad and it was soggy and disgusting. My husband ordered the Carne Asata and it was cold and dried out as well as the beans and rice. I'm so disappointed that we wasted our father's days dinner and $60 on wasted food we couldn't eat.
We eat here quite a bit now that we have discovered that sitting in the bar gives faster service as well as more attentive service. We sat at the tables a couple of times and received slow service. The wait staff was sitting in the booths on the wall by the restrooms hanging out with their friends. They would get up and go get food and wait on tables after laying all over their friends and touching each other and not even wash their hands. The service was so bad on these particular visits that customers had to yell across the restaurant to get their server's attention because the servers were too busy with their friends to do their job properly. On one occasion, the poor bartender was running around like a chicken with her head cut off trying to pick up the slack. The hard work of the bar staff is what lead us to give Chili's another chance by sitting in the bar. Our favorite bartender is smaller and dark haired- she is spunky and a lot of fun to talk to.
Been there twice in the last 3 months for the Cajun Chicken Pasta and they were out of it! Then ordered chicken fajita nachos but couldn’t complete the order as they were out of pico and guacamole. I was told this after I placed the order and my food had gone arrived. Was told the guacamole was soured but I was welcomed to try it. I declined…then charged me for the guacamole that I refused. Where is the management at this restaurant????
I usually love coming here, but this particular location is not a location I'd go back to! I drove two and a half hours to visit with my family and we only had a short time together due to the fact i had to work the next day. When we finally got our food after waiting almost an hour after ordering, everything smelled great and it looked very appetizing! I ordered the mango Chile chicken with wild rice and broccoli. I began eating and noticed it was an unusual texture and when I looked at it closer, I realized it was still pink inside. I told the waitress and she apologized for it and asked me if I wanted to send it back and of course I agreed. Everyone else had started to enjoy their meal but by the time I got my order everyone else was done eating! This upset me. ? I didn't get to enjoy my meal along with my family! I didn't want to make them sit there and wait even longer for me to be able to eat... there was apparently no manager available to speak to nor any supervisor. I didn't think I should have to pay for a meal that I wasn't even able to enjoy! Still had to pay for it and was not offered any sort of compensation for anything, so her tip was not as big as it would have been!
Great place for lunch. We enjoyed the $9.00 launch combo.
Pros: Staff were friendly, food arrived promptly, food flavor/prep was fine.Cons: Restaurant as a whole was not very clean. Floor covered in crayons, trash, dropped food. Dishes (for appetizers) had very noticeable fingerprints, usually a sign of dirty/oily hands. PLEASE practice better sanitation. Stop handling areas of cutlery/dishes that people's food will be making contact with.
I ordered full rack of baby back ribs home barbecue with broccoli and mashed potatoes the ribs was dried out and tough to eat the broccoli had a lot of salt and pepper. On the ribs in some places the meat was so dried out it was like beef jerky. I asked my husband how was yours he had the fajita plate shrimp chicken and beef he said it was all right. And the waitress was great checked on us frequently and was very nice and polite
What I ordered vs what I received. My door dash order to over 30 min longer than expected to and this is what I received. Dry quesadillas that were coming apart in the container and no sour cream, pico de gallo, or ancho chile ranch to go with it. I do not recommend this restaurant.
Can't believe how overpriced this place is. I went in there to see my friend and ordered 2 beers. They charged me $19 for 2 beers. It's outrageous. Raised to 2 stars because they have pretty good food. Still won't ever spend my money here
All the wait staff is super nice and friendly. Food is always good, drinks are even better! Make sure you're tipping these hard workers bc they deserve every penny!!