Subway

1900 E 42nd St, Odessa - 79762
57 reviews
Sandwich Shop
(432) 653-5484

I just called to cancel my online order and my experience was horrible. I called and misty answered the phone originally and I’m guessing she didn’t know what to do so she called for her manager Cristy if that’s even how you spell her name. She got on the phone and asked how could she help and I said “I’m calling to cancel my online order” and she said in a very rude and ugly tone “Why !?” Like can I not cancel my order ? I explained my reasoning and she said well it’s already made and I said I just ordered it not even 5 minutes ago and she said again in a NASTY tone “well it’s already made” and then she said “I’ll just void it” AND HUNG UP ON ME this establishment is EXTREMELY unprofessional. I do not recommend coming here.

I ordered a sandwich tray a day ahead of time , went to pick it up at the time I was told to and the store was closed !! Thanks for screwing up my Christmas Eve plans for dinner!!

Staff was awesome and the store was spot less!! Including the restroom?

Very rude employees I came during lunch full of high school students so sat down to wait to order and the lady working was a blonde chick told me I had 2 minutes to get in line to order or I had to leave and yelled at me across the store at that TERRIBLE!! I wouldn’t even rate this place one star amd she was on her phone while she had gloves on and making a sandwich unsanitary I’m sure she sits her but on the toilet with that phone disgusting

I ordered through the app, my order gets here half the items were missing i told the driver she said thats all they had gaven her, i try calling the store and the number is disconnected, only reason i dobt go up there is because I dont have transportation at the moment, which is why i ordered through the app ?

Much better since the upgrade. Nice to order online and pick up. Very clean and I love that they have the covers over the food.

My son likes to eat here after-school. Today, an employee told my freshman high school student, who is very mature and friendly, that he was not allowed to stay inside the store to eat. He was told to "get his food and get out" and only "juniors and seniors" were allowed to eat inside. As a paying customer, I would never accept being treated that way. This place needs some re-trained employees. I wish I could rate them a Zero. Sad. I am infuriated.

Good food and nice people!

We've always liked Subway, but they have reduced their bread choices to 3. I don't know it it is because this is a newly reponed store or if it is company wide. Service was prompt and courteous.

Place was very clean and employee was friendly. The lady was the only employee and possibly new, seeing as she seemed flustered and took quite awhile to make sandwiches, but liked that she still had a great attitude.