Double check your receipts!!! Before and after you pay!!This is honestly the worst BWW I have ever been. The staff is so bad is the reason we’re never coming back. Out waitress tried to charge us extra $7 dollars, after we gave her the card to pay thinking we wouldn’t notice. When we asked her for the original receipt she got extremely defensive and rude. The manager wasn’t helpful either didn’t let us explained what happened and said that they probably got confused with the table next to us (Which made no sense). We were not the only ones upset, the table next to us was clearly having issues with our waitress attitude as well. They need better trained and honest employees. Zero professionalism.
This place is trash. We were one of maybe 10 tables. It was very slow, and for obvious reasons. We sat there for far too long waiting on wait staff to acknowledge our table. A waitress finally stopped but said she wasn’t out waitress and someone else would be over. Not! This location has been horrible for sometime now. We keep giving them another chance because any other location is great. Not in Odessa, TX. The BWW franchise should be embarrassed of this restaurant. Poor management leads to poor staff and a filthy dining room. Scares me to think what the kitchen looks like. Last time I will be giving this location a chance. Do not waste your time with this place!
Double check your receipts!!! Before and after you pay!!This is honestly the worst BWW I have ever been. The staff is so bad is the reason we’re never coming back. Out waitress tried to charge us extra $7 dollars, after we gave her the card to pay thinking we wouldn’t notice. When we asked her for the original receipt she got extremely defensive and rude. The manager wasn’t helpful either didn’t let us explained what happened and said that they probably got confused with the table next to us (Which made no sense). We were not the only ones upset, the table next to us was clearly having issues with our waitress attitude as well. They need better trained and honest employees. Zero professionalism.
Very disappointed with service. Went in for lunch. Waitress seemed bothered when we asked if we seat ourselves. We sat and waited and several waitress past us without acknowledgement, so we got up and left. Will never be back to this location again. Needs better management and staff
Why is this place even open? Horrible facility, the staff is rude as all get out. Wants to try arguing with ppl. Food was absolutely horrible. Nothing like smelling a trash can full of trash while your eating because the staff wants to leave it out by your table. We weren't the only ones upset about their experience last night. We hadn't been there in over 2 yrs. We were quickly reminded on why we quit going in the first place. Why haven't they updated the place? The tables wobble, the floors are absolutely disgusting. I don't know why they even have carpet in a restaurant. The chairs have y'all seen them? ? They not only wobble but their peeling, the bathroom stalls don't even lock. The floors in the bathrooms are disgusting. I'd hate to see what the kitchen looks like. Food was over cooked to the point the meat was crunchy, don't even expect to get refills and if you do. You will wait forever. I get being understaffed. But if you took care of your facility. And had better management you might actually have better servers that actually respect their jobs as well as the customers and would actually want to come to work. My family and I definitely won't be back.
I went there for a late lunch 1/24/21. The place was very slow at this time. Walked up to the hostess for seating. She appeared to be doing something on here computer screen at the moment so I waited patiently for her to finish. She then walked away without even acknowledging me or my co-worker (extremely rude). We just seated ourselves at the bar top. Bartender was friendly and her service was good. I won't be back to the location due to the hostess.
Service used to be terrible but decided to give them another try. Was not disappointed this time around. Alex was very attentive and took great care of us.
Food was great, however this location needs some serious maintenance.The booth seat was not attached to the base, it tipped forward if I leaned forward.And in the ladies room, none, like ZERO, of the stall doors locked, one didn't even latch closed.
It's always a good time but the last few times I've been here I was pretty disappointed. Batter on the fried pickles didn't have seasoning. Got overcooked pretzels and one time there was only one waitress who was also tending bar. Just seems possibly a bit understaffed. Burgers and wings have been good. Drinks are usually decent.
Good cold beer and good service!