I was disappointed in this location but i really used to love this location went tonight picked my order up went home and opened the bag it was the wrong order but the fries in the order was over cooked and some of the wings were too i called and the girl told me to bring it back and they would fix my order again drove from haltom city there and back twice i have a wing stop down the street but liked going to this location. The girl asked me why i drove there and i said because i always liked this location but i told her maybe i need to start going back to the one down the street and she said do what you gotta do. Rude , when my order was ready she was no where around. I would think she would check and make sure i was satisfied but no. I will not be back another thing i noticed is she didn't even clean the table right after people ate just used a napkin to pick up the crumbs. Anyone one that goes there should always check their bags. I did tell one guy coming to pick up i said check your bag and said oh i checked his. Really huh ?
Placed a to go order and they messed it upGo pick it up and get all the way home and realized not what i ordered.Not to mention all the food was coldCalled to let them know and they said they would have the food difference there,drive and waste gas all for her to act like she didn’t know what she had said on the phone.Tried charging me for what she said she’d make. worst experience ever
They still don't wanna let people dine in even though covid is just a BS excuse. Phuoc em I'll never eat there again. Plenty of other Wingstop restaurants that have dine in.
My husband and I ordered the wing combo for 2 at 11:30 AM (prime lunch time on a Friday). The wait time estimated 30-40 minutes. My husband and I got there a little early, so we told the cashier we would wait in the car and come back in after a few more minutes. The cashier went ABOVE & BEYOND and brought our food to our car! Totally unexpected but definitely great customer service!! Thank you young man for doing that (& sorry I didn’t catch your name!). Food was delicious too ?
No so great. I picked my wings up early to make sure they came out nice and hot with my fries, I asked for longer cook time for them. I only live 5 minutes away, when it made it here everything was soggy and didn't smell the best
Not even worth 1 star. Usually my food is always fresh and good when I come here, but they clearly have a new staff. I asked for a 6 piece MEAL add a roll and corn. I was giving a frozen roll and no fries. Like what the hell did you charge me for? I told them what was wrong and none of them cared. I got my money back and I will NOT be returning. This place is TRASH!
Fries are never good but wings are almost always good. Couple bad experiences with staff. Last time the wrong food was delivered, they blamed the driver being rude when they should just put the name on the bag in the first place. Also said they don’t like when people place orders through delivery services… hate to break it to them but we ordered through the Wingstop app. Don’t offer a service if you don’t like it.
I love this place and even though they tend to get our order wrong sometimes they always fix it for us with an excellent attitude.
Prices are better here vs my immediate local location. For this, I do not mind driving the extra 5 minutes. My only dislike is the sporadic times you're unable to order via mobile app then have to call and wait to actually place an order.
Staff was rude when placing the order and the food was cold when order was placed in-store not for pickup. Wings were not cooked all the way and got me and my family very sick. Do not recommend coming here at all, make the longer trip to the next closest location.