First I’ve been to this Cotton Patch and I must say they were super polite, the hostess sat me, told me the name of my waiter and I felt at home right away.Steven, my waiter was real nice and quick with the service. I had an issue with the BLT as I didn’t care for the mayo they used, my taste not the fault of the restaurant, well I mentioned my error in not reading about the mayo and he gladly made me a new sandwich, and made it to go as I was full from the half I ate along with the AMAZING cinnamon apples, wow!Anyway I will make this Cotton Patch my Cotton Patch.
Friendly but clueless service. Our waitress was nice but not very smart in terms of process. A couple examples to factor for yourself:After waiting ten minutes for our water and sodas, she shows up at our table tells me she accidentally gave my water away. No big deal, except she didn’t go get it then. We watched her get two more trays of drinks, delivery them to other tables, take multiple orders and finally bring me my water another 10-12 minutes later.We ordered our food along with sides like salad that should have come earlier than the food. We inquired if we could have our salad and soups before the food, she said yes. She then brought my wife her salad and soup but not mine.I asked for my soup to which she told me mine had already been served and was in my plate so she didn’t bring it, of course, that means part of my dinner was sitting on a pass getting cold along with my soup.Our dinner finally came. My soup was cold and congealed. I had asked for no cheese on top of the bake potato soup given cheese dislike. She never mentioned - although I can blame the menu too - that unlike the menu the soup was not cream but cheese based as well. I would not have ordered it.I had to snare her five minutes later when she finally came by to ask for a spoon. She seemed annoyed with with request, but really, should I use the fork for soup.I never got my other side ordered and included with my meal.She came back to ask if we needed condiments or things after we had had our food for fifteen minutes. Not so useful.Because things were so slow, we finished up and went with the kids to target while the wife settled the check. The waitress arrived, realized she brought her the wrong check, crushed it up. Did she bring the correct one right back? Of course not. My wife said she watched her run off, go clean two other tables, make passes to some other tables then only when my wife was able to snare her to request, again, the proper check as she had obviously immediately forgot about getting it.We were not demanding and of the no worries category, but all the waiting, the non sensible delivery of items, watching the waitress not solve her mistakes and focusing on other lower priority items, cold congealed food and missing items add up to a terrible experience,After previous good experience, I rate this one a total bummer. Someone in management needs to ensure that staff - and I understand they are hard to find - are properly trained as it’s cleAr that common sense isn’t Automatic.P.s. avoid the Steiner bock fish and chips. They have like two gallons of undercooked batter on them. I love fish and chips, these were terrible. I ate one of three pieces and didn’t take he rest home for the dogs
The wait is too long, the place hot in summer. The waitress was overwhelmed, she was picking up plates from big tables without help, which slows her down to attend other tables and make her stress out.The management needs to focus more on team work or hire more people. Working in this place most be horrible.
First time here and I got the new brisket quesadilla and my bf got the chicken fried brisket, I got to say mmmm it was okay it’s not the best… either way just try it out see if you like it !!??♀️??♀️ Oh and by the way the service is amazing the people working there are super nice and always wanting to make sure you are okay and it doesn’t feel rushed ?
Hayden was so nice, really enjoyed having her as our server. Grilled shrimp was outstanding. Everyone enjoyed their meals. Pork chops were delicious too.
We ordered three dinners and the food was very good. We were in receipt of all ordered items with enough tartar sauce and gravy for the respective entrees. 5 Stars for the ease of function in picking the order up and food quality along with good portion sizes. The only knock is no plasticware was included but we were headed back to the house so no harm; no foul this visit. All the food is house made at this restaurant chain making it feel like a Mom & Pop joint.
We waited an hour for barely warm food. The fish was about half the portion than normal and greasy. They brought another member of our party her baked potato and green beans but was told the steak was still being cooked. When it was brought out, which she ordered Medium well, it was still mooing. It was bloody when she cut into it and absolutely raw in the center. The manager came to check things out and said they were very understaffed, but she would either put the steak back in the grill or cook a new one. My friend said to finish cooking this one. We waited for about ten more minutes and the steak was brought back. This time it was very dark on the outside and still pink in the center. Everyone finished their meals. The waitress came and informed us the they were coming out meals. So we received very good customer service, but less than acceptable food. I will go back there but I hope they get the staffing issues figured out.
We love this place. Chicken fried steak and meatloaf two of our favorite lunch specials with mashed potatoes, rolls, and sweet tea. Can’t beat it!
Friendly service in a clean Texas style diner. Great food and totally recommend the fried pickles.
I love their vegetable plate. Always great. And I have eaten everything on the menu and have never had a bad experience.