Ok generally I love Panera.... this is the first time I've had an issue. We rarely eat here because it's fairly pricey, but delish for sure.Today:Delicious as always but for the $15 a plate I expected more than 3 peices of chicken. Sad. The kids loved their pick two, and filled up and then had delicious deserts. YumHere's where it gets interesting.....On the other hand.... this car pictured is an employees car. After having a smoke break with us on the patio, he walked to his car parked in the front first parking spot, and went to put on deodorant in front of all of us eating. Pulled up his shirt after smoking a cigarette on the patio with us, rubbed some deodorant on and decided to move his car over a few inches to the west, i guess it was too close to curbside? While it was loud and obnoxiously all weird I can't get over the fact how rude he was. I could go a lifetime without seeing his awesome deodorant experience, or ever hearing his compensation car turn on again. The whole experience of food and a show was taken to new levels. Thanks panera, i can not say today was a pleasure. The food was tasty whole small though. I guess the car can compensate for that also. 5 stars only because this is the first time it's been all that and generally the food is good.
Disappointing.Panera used to be a favorite but lately the food has been off. I ordered via a delivery app. Mango smoothie, new Signature Take Chicken Sandwich, mac and cheese. The mango smoothie wasn’t blended well and tasted powdery. The new Signature Take Chicken Sandwich (with added avocado) was subpar. In addition, the avocado was brown and had to scrape it off.
I ordered online, it told me 10 minutes for the order to be ready of 2 soups and a sandwich, it actually took 30 minutes, and they didn't give me 1 of the 2 soups. I was hungry and didn't check the order before I left, and they told me I had to come back to get a refund or the soup re-made, because they were very conscious of scammers. It was my first online order, and I probably am not going to place another one.
This is the worst Panera I've ever been to. Seriously, don't come here. They barely have any pastries, the staff looks confused and lost, the food takes forever to be made even though the place is empty. The place is understaffed and the staff is undertrained. Had to wait like half hour for a hot chocolate, constantly asking and getting told to wait a bit longer. Terrible.
The staff is overall friendly and helpful. I wanted to wait until I experienced both the drive-thru and an inside order before writing a review. I’ve come to this location and sat inside as well as driven through the drive-thru. The drive-thru order wasn’t as consistent as the in-person order. The tuna sandwich had one tiny spoonful of tuna on it, and they forgot to put butter in the bag I requested for my baguette. For the inside order, my order was made correctly, but the cookie was hard as a rock (I didn’t realize until I was driving away). I ordered soup and mac&cheese for the inside order, so I’m not sure if I would’ve experienced the tuna sandwich problem I experienced during the drive-thru. The restaurant was clean, including the bathroom. I will return.
Ordered our food at 8:15pm . We were sitting waiting for our food and an employee (young lady) at 8:35 came over to us and said “ you know we do close in 20 minutes “ . At this point we had not even gotten our food yet and they were already trying to push us out the door and were completely rude to us . Also soup was really cold. Terrible experience .
Awful!! The 1/2 sandwich you see had two small bites taken out of it. This is the 3rd chance that I have given them before posting a review. Will NEVER come here again. So not worth the money, or time!!
My friend ordered chicken and rice for a mobile pick up order. She was not notified that when she opened the bag there would be broccoli and cheese soup instead. She has an allergy to broccoli and was not even given an alternative option. 0/0 Panera! Also the soup in question cost her $10 and she can't even eat it!
I love ordering on the app, pulling up and having someone bring my order to me. My new favorite combo is the 1/2 tuna sandwich and cream of chicken wild rice soup. I previously tried the fast pickup, but there was issues, so I’ll stick to doing curbside or dining in. Other than that, the fresh food is always amazing!
Consistently have had orders filled incorrectly. Tonight my daughter bought a Caesar Salad with extra chicken. Got home & there was no chicken on the salad. We paid @ $15 for a bowl of lettuce. They have also charged us for items that were substituted without our permission.