For the second time visiting this location, my family and have been greeted and served by Sam. The first time around this young man went above and beyond it was a small gesture towards my kids and his whole character was superb. 2nd visit we got the exact same service and once again went above and beyond, my children love the new turning red movie and w/o us knowing they have a sticker pack with the kids meal. We get the new family feast(5) cause it’s awesome and good savings. I asked if i could just buy 3 sticker packs for my kids and you better believe it Sam did it again. My kids were super excited and the food was awesome. Thank you Sam for your customer service.
I am so sick of this Panda Express. The food is ALWAYS cold and they never give you any sauce. I just ordered serveral orders of egg rolls and cream cheese Rangoons and they never give any sauce. It’s so irritating to have these sides and no sauce. They should include them every time with these items. It’s beyond irritating.
Super fast service. We were in and out in a couple of minutes but didn't feel rushed at all. Aparently there are some shortages because of supply issues so no soy sauce or egg rolls but staff keep the line moving and we're very friendly
Food was not prepared as described. Chow me in was made with spaghetti!! Two different entrees tasted exactly the same, heavily cooked in soy!
We're from out of town and Mr.Anthony took good care of my Family and I. He also answered all of my questions also.The food was good for this sleepyhead Family!
Guess ya'll wanna lose business, gonna start going to creekside or 3009 if your manager can't keep up with their ordering. Pretty sad, not many different items to order to be running out of. I'll just stop going to this location completely.
The reason for my two star review. Is that every time we go to eat at this location they are out of what we want to eat when ordering. This is a long shot but I think I’m going to start negotiating for a 20% discount when I’m forced to order something else and suggest that all customers start to do the same or go to another restaurant to eat. I feel like this will either force this location to step up their game or start loosing customers at their location. It’s so disappointing when you don’t go out much and get to a the restaurant, download the QR Code, put the vehicle in park, go over the menu, find what you want, get to the speaker, order the food, and they chime back in to tell you they are out of what you want and to choose something else. That gets so old. I had to order the broccoli beef only to get home to find one shred of beef in the broccoli (very disappointed) I won’t go back to this location. But I’m definitely going to dress up my negotiation skills. Get ready Panda Express. People read reviews. Step up your business.
I used to go here all the time! After my injury I have tried multiple occasions to order online and they show no rice items or chow mein and only one meet choice. Called to get some help, guy was pretty much like oh well can’t do nothing! Poor customer service in my book
If I could give zero stars, I would. The girl at the counter asked me what I ordered ? do you not have my order? Why do I order ahead and pay, to arrive 30 minutes after the projected time for it not to be ready? Please, do yourself a favor and order from China Kitchen or hell, pick up Chinese from H‑E‑B!!! This is a waste of time!
I stood waiting for someone to take my order for about 10 minutes before the cashier came up to me, food took 28 minutes after that. Yikes.