Horrible service . Most of the restaurant wasn’t even packed and not many people were there .I saw 3 girls that were supposed to be assigning seats and giving menus to people but instead they were flirting with 2 guys and acting like they didn’t have a job and for 40 minutes of my wait time and other peoples to there they were STILL flirting with the boys after that I finally confronted them and asked for their manager and she came and told me she would immediately assign me a seat for me and my family so then we waiting ANOTHER 10 mins until finally getting out menus so then after 5 mins on deciding what to eat our waiter came up to us and asked what we would like to drink so then we ordered and how embarrassing it was that she was giving us ugly looks and pretending she couldn’t hear what we wanted and as a Hispanic family in a all white chill’s place we take it very disrespectful that they treat us so different compared to other family’s dining next to us . The food came out mid ,to be honest it wasn’t very warm in matter of fact it was coldish with barely any warmth in it they also overcooked my chicken strips and overcooked my stake when I asked for a “Medium” stale .Very disrespectful the way she handed our plates of food and when the guy she would act very sassy around us . NEVER again will I be coming to this chili’s again f*ck the girls who were just flirting with the guys and f*ck the girl taking our order
Wait staff was incredibly nice..however, be prepared to wait. Got there and half the restaurant was empty but had to wait 30+ minutes because of short staff (what was told to us when we checked in) or shift change (what was told to the people behind us).Once seated, we ordered within 10 minutes (again the waitress was great and attentive until our food wasn't coming out). The cheesy enchilada soup was different than in the past...not cheesy at all, had these potato gnocchi like things in them. After our soup was delivered, we never saw our waiteress again. Took over 50 minutes to get our actual entree.I understand being short staffed, however, this experience was very disappointing. When counting the number of tables in here, this was with 8 tabletops and 4 people at the bar.Just be aware, it'll take forever to get your food.ETA - the manager came over because part of our food was ice cold. Found out that we were given the wrong soup. And it appears our waitress had gone MIA during her shift. They looked everywhere for her but they couldn't find her. The manager made it right. And I feel sorry for her and the other staff that are at work because they take the brunt of it. It would almost be better to have everyone operate out of the bar side and they work as a team and give stellar service there with everyone being super attentive.
Waited an 40 mins for a table, we were. passed over 5 times. Then we were seated to wait about 40 minutes for our food. They said our waitress walked out . We waited for 2 freaking burgers. I have never seen such a dysfunctional restaurant. Our food should of been hot at least. At this point I'm will be calling the corporate offices of Chili's . On a side note manager compt our meal and gave up $50 in gift cards.
Normally I enjoy eating at chili’s, but this place was horrible. Under staffed and messy. I ordered a margarita shaker and was brought a small Dixie cup drink instead. The manager said they weren’t doing the shakers, and I could clearly see the bartender serving the shakers to other customers. I canceled the drink and ordered our meals, an hour and 45 minutes later we still had no food. We got up and left. Super bad management. We ended up going to Applebees and the service there was quick and friendly.
We ordered 2 bowls of soup and got 2 cups of soup,we were charged for bowls,my food was cold and not cooked to order. I spoke to the manager and was given the number for the district manager. I called a couple of times but they never returned my call. I will never eat here again. This isn't the 1st time I've had problems with this location.
Old, dirty and understaffed. Expect to wait a long time. We left as it was obvious we would never be seated and the place was just old and nasty anyway. Probably saved myself from getting sick. Just pass this by.
Had the soup and salad. Chili had just the right amount of spiciness for my taste. The ceasar salad was just the right size and not overly dressed. Waitress was very friendly and courteous. She was always around filling our drinks whenever they were empty.
Horrible experience. I used to love Chili's but the food was bad and the service was poor. We were literally the only people on that side of the restaurant and there were three waitresses near us. They were so busy talking about what they did the night before, we couldn't get their attention to tell them that my chicken was cold. Chili's has changed dramatically and it is so sad to see?
We are new to the area and this is one of the best Chilis we have been to since Covid. Our waiter, Ricky, provided us exceptional service. The food was great and even the restroom was well taken care of.
This place is so shorthanded but should never have served that many people with a few staff, people should be told in the beginning if they sit at the bar it could take a very very long time. 40 minutes after my meal was finished I finally got to pay out. Lady next to me was finished with her soup before she even got something to drink.