I had the opportunity to design the location near Williams Trace on Highway 6. Both Highway 6 locations are great on service and speed.
Best kolaches around! Jalapeño are perfectly spiced, not overly done in peppers. The sausage and cheese are great!! This place is ALWAYS busy, but the line moves quickly!
Even though the line was long, everything was fresh and the lady's were kind.
I placed an order on Door Dash and when it arrived, I noticed my order was wrong. I called Shipley's and told the lady that my order was wrong. Instead of trying to fix the problem, she argued with me telling me that it was correct until I sent her a picture. I ordered 3 chocolate glazed donuts and 3 regular glazed. The glazed were correct but I had no chocolate. Then she asked if I could come and pick up the correct donuts. I informed her that I ordered the donuts for delivery because of the convenience of not having to leave home. So, I asked her to just refund the money. She then stated that she would call the delivery driver to see if she would consider to redeliver the donuts. I just told her to refund the money. She then got upset and told me that she was busy and give her time to take care f it and hung up. How can you get upset with a customer when you made a mistake? Her customer service sucks!
The staff was so cheerful, I left the store in a better mood than when I arrived.
It's a nice place to grab a quick breakfast, coffee, and a sweet treat. ?
There is a Hispanic lady who works here and is consistently rude to customers. Every time I have been to this location and encountered her has been the same experience. Owner should probably step in....It doesn't appear that I am the only customer who has had this same complaint about this employee.
Very friendly! Never received old food! Kids love It!
Owner is RUDE for no good reason!! You've lost the business of a good paying customer.
I don't recommend this location at all as they are not fresh and especially when you go in the later afternoon they give you the stuff which are ready to trash and this is my second time experience with them.