OMG, the sandwich was awesome. Enjoyed the heck out of it. Should have gotten the Original not the Big. Trying to eat less. One of two problems was I had to clean my own table all looked dirty. I guess when they saw me clean my table they came out and cleaned the rest. Second problem, NO ICE, so I went to grab a bottled one and it was hot. I will be back though.
I ordered a to go meal. Sandwich burned and dry. Ordered a salad, there were no utensils or napkins and I requested them. Ordered an oatmeal chocolate chip cookie and got a chocolate brownie cookie, ordered a Coke Zero and got a Diet Coke. I called the store to complain and they were rude. This is not the high standards of a Potbelly’s. Don’t waste your money at this Potbelly’s!!!!!
My boyfriend and I went to PotBelly for some sandwiches. When we walked in there was 1 employee. She was seated at a table on FaceTime. I presumed she was a customer because we were not greeted or acknowledged. When we went to the counter to order, another employee entered from outside the building. He and a third employee (who entered later) were sitting in a car outside the store. The female employee who was sitting down when we entered was putting toppings on our sandwiches while on FaceTime. One of the male employees hung her call up as we paid. We sat down to enjoy our food and the two male employees ran out the door. Following them, the female employee locked the door with us inside as “revenge” for hanging her FaceTime call up. We were locked in Potbelly between 5 and 10 minutes while the employees shouted at each other through the door. We felt uncomfortable to say the least. When she unlocked the door we quickly left. As we were leaving they continued to horse around and shout from behind the counter. This is entirely unprofessional and ILLEGAL. This is against fire code. We felt we could not leave until the door was unlocked and the situation was resolved. We will not be returning and we will likely be filing a police report.
First time experiencing Potbelly. I was somehow robbed of $16.95. Ordered a Steakhouse Angus sandwich combo. Quality and quantity of the meal was terrible for the price. I've had actual steaks cheaper and better quality than this.Opening up the wrapper, I was immediately greeted with a huge slab of inedible gristle. It was about as long as my hand from the middle finger to palm, and about as wide. Knowing that sandwich shops portion their meats by weight, I knew my sandwich was immediately ruined. What meat was left was two of the most anemic slices of roast beef I've ever seen. The "horseradish aioli" was not on the sandwich, but in retrospect that would have been a disaster. The roast beef was completely devoid of any flavor. All I could taste was lettuce and bread. Let that sink in. $17 for a lettuce sandwich.Tea was so soured it was chalky. Chips were chips. For $17 I expected much, much more. Between ordering "food" from Potbelly or giving $20 to a homeless man to buy heroin, I would give it to the homeless.
Great sandwiches Great chicken pot pie customer service was ok and were patient with us being our first time there we didn't know what we wanted the only downside is you can't really see the veggies that they have to put on the sandwiches
Nice and quiet for lunch. Mediterranean sandwich was amazing and service was great. Thanks!
Not a good first look here, and there will not be a 2nd visit. Store was dead empty on a Sunday evening. We ordered 45 minutes early, and they didn't even give us (3) a spoon for our soup, no napkins or any condiments whatsoever in the bag, and they charged me for an oreo shake that I never received. The bacon on my chicken club was raw, and was thrown away in the interest in not getting sick. I could not imagine the mistakes that come out of here during a lunch rush.
First time going. They were very patient with my indecisive self! And they were very nice as well! Food was good too! I could tell the meat is sliced fresh daily because it left me with no fluid reaction! Love it will be going back!
Excellent service and the food was fresh and tasty.
Been on hold for 20 min now. I had a question about my DoorDash order and was on hold the whole time which I’m sure it’s because they close in 15 min and don’t want to deal with it.. awful customer service