NEW UPDATE TO REVIEW AS OF 6/6/22: The Manager Martene called and was very professional. He understood the issue and immediately spoke to staff to rectify the last incident on 6/5/22. He also recognized we are long term patrons with Soulman's, and he remade our entire order. THANK YOU, MARTENE! ?UPDATE ON 6/4/22: FLIES IN FOOD and CONDIMENTS! RUDE CUSTOMER SERVICE!!! UPDATE to my former review: I want to bring to your attention an event that transpired at the Mesquite location. Check #247 was my order. The server was line cashier #2. While I placed my takeout order the staff line was aloof and the line server ignored many of my questions. She left my order exposed, and flies were in the container and on the bun. When brought to her attention, she said she only saw the flies on the bun, and would replace that only. In turn, I asked my order to be remade. She took the original order, and slammed it in the trash in frustration. I informed the cashier, and she informed the server to close the lid on the 2nd attempt. The server did not do as instructed. She also failed to include BBQ sauce on the 2nd order. The line was dirty, and the condiments (pickles, onions, etc. had flies around them). I have been a loyal patron at this location since 2016. I cater every holiday, and even spent hundreds of dollars for an graduation event for my daughter. Note: the local manager (Martene) was not on duty. The incident occurred around 8:13 p.m. on 6/4/22. My order was: (1) two meat plate, (1) half slab, and (1) pulled pork combo. Hopefully, Soulman's will speak to and properly train staff during the evening hours. The location is totally different (vibrant, friendly) in the afternoon, but changes drastically during the evening hours.
Today was a disappointing day. I have been eating here at soulman's in Mesquite TX for yrs. Not only today, it's been other time where I have purchased food from here and my food taste like it was baked. No smoke flavor on any of the meat. If I wanted baked food I could have made it myself. Very disappointed not only today, it's been other times but kept coming back to see improvement.
The pulled pork barbecue sandwich was full of bones and really tough meat. Will go to other barbecue joints instead.
Door Dash delivered to our hotel. We ordered the world's smallest full rack of ribs, small size of green beans,fried cabbage and medium Mac and cheese. They forgot the soda but reimbursed us. The food was very good. No utensils, plates or napkins in bag so don't forget to ask if you don't have available. Menu said feeds 2 to 3 people. (If you've got little kids maybe.)
Nice people, good food, clean tables and very authentic. What more could you ask for?!
The food is great however today's service was the worst I have ever experienced anywhere. The door was opened on time but the staff was so busy filling a 4 page online order that they didn't even bother to wait on the people in line for almost 30 minutes. This is totally unacceptable.
Complete waste of time, I got the cabbage and it tasted like cooked wilted unseasoned lettuce. The potato salad tastes mass produced. I got the half a chicken plate. No bbq sauce given with meal.. straight trash. That one star was too much to be honest.
Great BBQ, but they have gone up a lot in price. I had the 3-meat plate w/2 sides, sweet tea and a dessert. Over $26 for one person! My, have things changed!
Excellent place to buy something when in a rush. The service is quick, rates are reasonable, great atmosphere. Will come visit again
Really good and consistent. Even other the location of I-20 and Lancaster is always at the same level. ??