Called to place an order and the owner started cursing at me for placing an order. Calling me SOB and saying all kinds of things. Customers do not deserve that kind of treatment. I didn’t do anything but order my food. People do not deserve that kind of treatment. She also threatened me telling me “I got ur address” bc I wanted my food delivered. Will also be making police report for the threat. If u order from there.. beware.
I ordered through Uber eats. I ordered a classic chicken chow mein with extra shrimp that they got correct. I ordered egg drop soup they got that correct but the appetizer for the paper wrapped chicken they got incorrect they sent this instead. And they also gave me brown rice which I never ordered see photos below. I was hungry so I had to eat it because I didn’t have a choice. I will give them a chance to get it right and then I will change my review when that happens thank you
We’ve ordered from here a handful of times. Every time we’ve had to wait 20+ minutes past the pick up time in the parking lot. On the visit today two orders were placed via walk up and fulfilled before we got our food. No flavor, no spice. Avoid this place if you’re looking for a decent take out experience because it will only complicate things for you.
Food was overcooked and part of the order was wrong. I called to get the order corrected and lady was very rude told me I would have to drive up there to get the order fixed. We ordered delivery I told her since it was delivered i would appreciate them to deliver us our correct order and they refused. I will never order from this place again. Very disappointed.
I called to tell them there food had changed s&s chicken was all batter no chicken I've been ordering for 4 years she said nothing changed . YES IT DID it horrible now it didn't used to be this coming after a 25 min s late and she said What ever so if you can order someplace else I would recommend that there food changed it used to be good now it's not fit as dog food
I have noticed that some of the Chinese restaurants were no longer serving dishes with bok choy, bamboo shoots, water chestnuts, bean sprouts and the flavor seemed watered down. Not at Pearl! All my favorite flavors at one place, I even asked for extra and received the most incredible portions. I have chicken mostly but my husband likes beef, finally a place that doesn't put loads of sugar in everything. Our meals were superb, they weren't just broccoli, carrots, onions and green beans those are boring everyday vegetables you can get anywhere anytime. Pearl Chinese food is our new favorite! All others pale in comparison now!
When you order broccoli beef or sesame chicken a few months ago they served big portions, but now the portions are small. The taste is delicious and fresh.
I called in to place 2 orders. The lady in the phone was rude and over talked me as I asked a few questions since I never ate at this location before.I get to the location and she didn't greet me, she was talking loud and seemed frustrated. I asked to speak to a manager and she said she was the manager. I asked how could I report her rude behavior, she threw her hand up and walked off. My boyfriend asked for a refund. I asked for one also and we decided to eat next door at Ronnie's Catfish &more. Courtesy goes a long way when dealing with customers.
I have come to Pearl for several years and they had always had such amazing food. However, I moved out of the area within the last year and I visit when I’m nearby. My last experience wasn’t that great. I ordered a lunch special and they placed rice under all the meat and veggies to make it appear that it was full. Then this time around, I ordered dinner (beef with broccoli) and it was mostly broccoli. Hardly any pieces of meat…for $10, it wasn’t worth it. I was truly disappointed.
The food is good, not great. The most important thing you should know is to add 15 minutes to whatever time they tell you for your wait. They are SLOW.