I feel so disappointed about chan's restaurant.I found two bug legs on my meal. I called them and explained what happened and tell them i was on my way so they can check it. But BIG mistakes called them ahead , they prepared and told me it was bean sprouts and that they don't have bugs there. Lol.I had a bean sprout and the bug leg in one of the picture and doesn't look the same. And when i touched it on my finger it was just a different one from the other.They charged me anyway. ????I hope the health department will visit them soon to double check they don't have bugs in the restaurant and at least clean the place.
Tables were sticky not clean, we went there at 11am for lunch. Ordered Beef Lo Mein lady told me it had veggies like carrots onion cabbage. So when we get our meal No Carrots No Onion oh there was 1 Onion Chive very small No Cabbage . Told the girl that took our order and she sent it back but reheated it with veggies. Wasn't good. Oh you use to get the fried noodles & fortune Cookie but not anymore you have to pay for it.
Got chicken lo mein and sesame chicken with fried rice yesterday on the drive through Dallas to see family. Did not expect to get roughly 10 pounds of some of the best food we've had in awhile. Great prices, great portions, great food.
This had been one of my favorite Chinese Restaurant until this week. My husband and I ordered Lo Mein noodles with Shrimp on Sunday and our food had 2 small stones in the noodles. My husband almost chipped his tooth when he confidently chewed on his noodles. Our disappointment came when my husband went into the restaurant to try to respectfully tell them about our bad experience and instead of apologizing and trying to comfort us that they would do better, the owner/manager not only did not believe us but treated my husband like we were trying to take advantage of the situation to benefit from it. Not only was that disappointing but not to mention insulting. I also called and asked to speak to the owner and I have yet to receive a call back.
Chans has been a take home staple in our life for more years than I want to admit. The food has always been exceptional and whenever we make to Mesquite Chans is a must stop. Thank you for being part of our lives.
They are amazing! The wonton soup is the best!
I have been ordering food from this restaurant for over 5 years now. Today they just told me they can no longer deliver to my home anymore. I asked why is that, their response was because I canceled an order. Not once have I ever canceled an order with this restaurant. I even asked to speak to the manager who said that he can't change what's in the system. I then asked if I could speak to the owner and turns out the owner is the manager. I am very upset because I have been a loyal customer of this restaurant and they act like they can't help me. So if they can't help a loyal customer they sure can't help a new one. My family eats here very often and they have defiantly lost a loyal customer and could care less how they treat their customers.
Got the combination lo mein. They had to change to noodles. I like the old was better. I took it back and got may money back without a problem.
This once was a great Restaurant, but service and value for the money has deteriorated. I've been satisfied with portion sizes until now. I ordered Shrimp in Lobster Sauce, and the shrimp was hardly larger than pop-corn shrimp, and there weren't many of them. This dish once had huge shrimp!We've had them deliver, but such things as Terreki chicken arriving.with NO Terreki sause?!I can no longer recommend them!
This has always been my favorite my favorite Chinese restaurant and I have been going there for years . This time it was TERRIBLE. I will not be going back.