I love the crew here at the Ridge location in McKinney! ALWAYS going above & beyond for their customers & always so pleasant and professional. I really appreciate you all. Being polite can really make a persons day & the Marcos definitely delivers .Thanks again Josh & crew!!
They have the best staff and pizza.
Always late on their pick up orders by 7 or 10 minutes. I’d give the a higher rating if they were on time. ;)
Excellent store. The pizza is always hot and fresh. The crew there also go out of their way to fix and take care of you should any issues ever arrive. 5 stars.
Customer service is horrible. The staff are all teenagers , one kid I asked a question about the pizza bowl and I was ignored. I asked the same question thinking maybe he didn’t hear me and ignored again. Then that teenager went to go grab someone else to help me and he barely opened his mouth to ask how can I help you. Seems like he may still have been in training and was nervous. Not a good vibe at all. Normally on a Saturday pizza places are packed. I was the only one there and I had to wait 35 minutes and no one else showed up. It says a lot. The location I went to was in Mckinney on ridge road. Management may need to pay this location a visit. I almost cancelled my order.
Good pizza, but the service is severely lacking and has been for a couple years now. We have ordered from them many times and it's common for them to forget to include things we paid extra for, like the dipping sauces. In fact one night I ordered 3 pizzas and one of the pizza boxes was completely empty, fortunately I noticed it before getting to the car. Their delivery is hit and miss, sometimes it works and isn't too slow and other times they may deliver to the wrong house. The solution if you want to order from them is to do store pickup, that way you can check your order before you leave and don't have to deal with delivery issues.
Always great pizza and cheese bread! Great service and expedient
Week after week, they keep cancelling my orders for some random reason.Ridiculous!
Placed order online which was cancelled despite completing it 35 minutes + before store was set to close. Called in and the teenage less than credible associate told me she would not accept order because they were trying to shut down. Nice not doing business with you. Great pizza- bad service at this location. Other times I've called and they are completely incapable of placing orders via phone also. Not impressed. Would recommend the McDermott location it seems like management has a better hold on its employees and doesn't fill the store with a ton of incompetent teens. No offense.
Placed order online which was cancelled despite completing it 35 minutes + before store was set to close. Called in and the teenage less than credible associate told me she would not accept order because they were trying to shut down. Nice not doing business with you. Great pizza- bad service at this location. Other times I've called and they are completely incapable of placing orders via phone also. Not impressed. Would recommend the McDermott location it seems like management has a better hold on its employees and doesn't fill the store with a ton of incompetent teens. No offense.