Very unprofessional. The guy at the front desk is taking my order then all of a sudden cuts me off to talk to a friend for a min as I was standing there. I thought it was rude but said nothing and allowed him to finish taking the rest of my order. Then they tell me they have no bags and had to carry it out in my hands...all 6 boxes and sauce lol. They weren't even apologetic. I had to go across the street to Kroger just to get bags to carry the order. Less than a star for me
I went to this location to pick up a delivery order for a customer. A female employee in the kitchen told another employee they don't do doordash orders and then left me standing at the counter waiting for over 30 minutes. She never once explained anything to me. I will never come back, I will not recommend this location to anyone I know either. Also, the female in the kitchen needs to take some customer service classes because she is unprofessional and not fit to serve anyone.
This location is getting 4 stars, and all four of them are due to the fantastic attitude and customer service provided during, what must have been, a very trying time for the employees.When I visited, the location was being run by, what I could gather, two people. A sign on the front door indicated that only drive through was available due to understaffed. I was in line for a total of about 1hour. Why would anyone spend that long in a fast food drive through? Because I love my wife and the baby she carries calls the shots.Despite many angry customers ahead and behind me, the employees were polite and provided, what I believe, was stellar service in spite of the circumstances. My pregnant wife will be getting her fish and chicken, and for that I salute the LJS staff at this location. THANK YOU, Leslie Whatever! Whatever they're getting paid, it's not enough.
So, Long John Silvers food is what it is...I enjoy it every now and then. Today was a bit disappointing. Only the drive through was open and I waited in line for 10 minutes with zero movement. I finally had to leave as I did not have 30 minutes to wait for my favorite... crunchy chicken planks and hush puppies. I know people are short staffed right now...but I was not the only one who left that line. In my opinion, it would be better to offer more money to employees, raise your prices a bit abs serve people then for droves of people to leave disgruntled and hungry to go somewhere else to satisfy their hunger. I am not sure of the total revenue lost on Sunday afternoon but I am going to guess it was significantly more than a raise would have been for an employee.
This is the second time going to this location this month. First time, the drive thru lady was rude almost throwing my drink and food at me, maybe she had a bad day. This second time I ordered a number 1, the drive thru operator did not repeat my order she said "I will give your total at the window". I get to the window, and it's the same lady being her usual self rude. While at the window she berated another employee helping her with drinks. I get back to work to eat lunch and the food was chicken, I checked the receipt and it was rung up as a number 2. I wanted fish not chicken. If I wanted chicken, then I would have gone somewhere else for chicken. I will not be going back for a third time.
Ordered online. Went to pickup at drivethru. The lady working drive through seemed bothered I was picking up my order via drive thru. When I drive up she handed me my order. I was missing my drinks. I asked for my drinks and she said "I dont know anything". She saw I wasnt leaving and I finally received my drinks. No tartar sauce placed in bag after requesting it online. Double check your orders if you do order from this location. Otherwise, avoid this spot.
The first time there, nothing was hot luke warm at best. So we decided to give it a try again. This time stressing the fact the last time there it was not hot. Two guys at the window said it was because they were not there the previous time we came. Yes it was all hot, but it was refried, the fish I had refried, claims refried and super trash since getting baptized again in oil made them worse, fries were cold. A complete WASTE of money if you ask me... Second chance to fix it and they dropped the ball. If you want fish, I would avoid this place... Won't be back, not worth the the money or time...
Smelled. Floors are greasy like they are never mopped. I had to ask for my drink cups. Not a friendly staff. Luke warm fries. Chicken tenders did not taste very fresh. Never going back to this location.
We really enjoyed the food at the mckinney, TX location. The manager/owner of the restaurant, Waseem, was really nice to us and personally came over to greet us and ensure that the food was to our liking. We will definitely be back.
I have never entered an establishment 35 minutes after opening and the place be filthy. The floors were covered in old food and spilt liquid. No one greeted me, in fact I stood there for 5 min before anyone noticed I was there. I was the only one in there. The food was awful and greasy with the sides being very small since the portioning was ridiculous. They only had 4 people working so I understand they were understaffed but theres no excuse foor the poor conditions.