Typically we love this place they have a great selection and atmosphere. However, this morning, we went to get our donuts and drinks and while checking out I heard the cashier ask another coworker how to charge for my 11 oz Starbucks doubleshot she was told to charge for the large (16 oz) I stopped them and said “that is not a large” all the employees looked at each other and said “well we don’t have the Large” they then asked the owner who was kneeling in the back. She approached the counter and said that was the only code she had in the computer and then repeated that they didn’t have the large version available. At this point I got frustrated and said so you’re just charging people for a large when in fact it is a small? She told me I was welcome to get something else at which point, I declined, and told her I would be reporting her. She tried to justify her actions by repeating “that was the only code she had” and would not be adjusting the cost. This business is charging double the cost of something simply because they don’t have the appropriate code in the computer and or cannot find the product for which they DO have a code. I have already reported this to the BBB although they are not members. To take advantage of the public in this way is bad business and the owner should be ashamed of herself. The simple remedy is to adjust the coding in the computer if you are unable to get the correct product, not over charge your customers for an extra dollar and convenience.
I just moved to Texas from California and I work over nights. The Donut Box is on my route home and I stop there twice a week to order their turkey croissants,1 Apple fritter and 1 cinnamon roll which are moist and delicious.
Yes the donuts are good. I do NOT recommend ordering custom birthday donuts from here. The first round for my oldest was baseball theme and it was “ okay” Just got my construction theme donuts back for my next sons birthday and they aren’t really creative. I asked for his name and then a few extra with trucks on them. I got ZERO trucks. Several letters are just colored icing with the letter written in black. Not happy at all. If this was out of their wheel house, that’s fine, they should have told me so that I had time to order them elsewhere.
Very sweet employees, so kind! Good coffee and donuts! They also offer breakfast burritos if you're not a big donut fan like me (but you're grabbing donuts for the kiddos).
Best donuts and other goodies around. They take care of you.
Omg! So delicious!! Staff is so nice! Everything seems so fresh!
So friendly and amazing delicious donuts andKolache‘s! Enough said!
Awesome service, watched an employee chase down someone who left a bag behind to make sure they got what they paid for.Donuts are good and fresh. Always a quick in and out, even if there is a line, they work to move quickly.Are doing a good job working through the pandemic with signage, spacing, and cleaning practices to make everyone feel comfortable.
Great selection, friendly staff, and tasty food! I go every morning and it's a pleasant experience everyday!
Best donuts in the area. Always fresh!