So my fiance was eating a chicken sandwich from Dairy Queen in Mansfield off East Broad St and it had a thumb tack in it. I called the store and the manager said she don't know where it came from because they don't have any clear thumb tacks there but she would refund my money. Wtf I don't care about $20 what if my daughter would have been eating that??? Im so pissed right now....
We don't get ice cream very often but when we do we tend to visit this location. And every time we go it is disgustingly dirty. It's as though the outside tables have never been wiped off. Two out of the three times we went, we were told the ice cream machine was broken. I always thought they had backup ice cream machines? It's dairy Queen for gosh sakes!Because we've had bad luck with the ice cream machines never working I tried to call before we go so as to not waste our time, but of course they never answer their phone. So I guess you have to just go and chance it. If I were the proprietor of this location I feel as though I'd start making some changes.
SOMEONE SEND THE MANSFIELD HEALTH INSPECTOR TO THIS LOCATION! This is the most disgustingly dirty place we have seen in a while. We usually go through the drive-thru, but tonight we ran in to grab a quick cone. The three staff that ignored the patrons waiting at the counter did us all a favor, because we had time to look around and see how awful and unclean the place was and walk out with out purchasing anything.
This DQ has become really, really bad. The last time I was here they didn't have anything to drink except water. Tonight they didn't have gravy. Steak Fingers without gravy are not great. I won't be back, I can get good food at Burger Box in Kennedale.
What is going on with the customer service at this location. First off, a new microphone is needed. We had to repeat ourselves 4 times for 3 items. I specifically asked for HOT fries. The lady at the window told me there were some cooking. She handed me the coldest stellest fries they had. I was so upset. The line was too long to get back in it and the lobby was closed. I also purchased to blizzards. I couldn't taste anything but vanilla ice cream. No flavor to either of them. I tried calling the store twice to have my fries replaced but no answer.
Such a shame at how downhill this Dairy Queen location has gone. Went at 4:00pm, lobby was closed so I sat in the drive thru for 20 minutes ( there were only 3 cars in front of me so I did not expect that long of a wait ). When ordering I had to repeat my order 3 times for them to get it right and all I ordered were 2 combo meals, no special requests. At the window to pay the young lady was very short and rude, could tell she did not want to be there, she took my money and said pull out front, which I did and waited another 15 minutes. The woman who brought imy order out walked up, said here and walked away. Most horrible service I have ever received which is a shame because I do like the food, however I don't see myself returning here any time soon. Appears as if the Owner needs to be onsite more often, or even someone from the Corporate office to redeem the company name and reputation.
I was kind and rated 3 stars. Place is the worst DQ. It needs a remodel or start over. It doesn't give good eating vibes.
We tried to go there about 30min ago and when we got out to go in lobby cause the line was out in the street the doors was locked. A worker came out to throw out trash and a car next to us ask nicely if the lobby was open and the worker said "nope" stormed in and quickly locked the door that worker was ruid and this place has went down hill. Shame on the worker today
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We went today just before noon. No wait in the drive-thru and no customers in the restaurant. The drive-thru speaker and mic were apparently terrible. The person working kept repeating back what I said but a little bit different. About five minutes after we got there the crowds came so we pulled around and parked. When the food runner brought the food I asked him to please fix my drink because it was incorrect. He was clearly irritated but he did bring the correct drink back. The two workers we encountered seemed stressed and stretched thin. Not a smile or pleasantry from either. It's been a long time since our last visit but I don't remember it being like this. Hopefully today was just an off day. We used to really enjoy Dairy Queen in Mansfield. We'll try again on another day.