I bought a $50 mario cake for my son which looked very good but tasted terrible.
Arrived at 9:20 pm on a Friday night and they were already closing. Hours posted in door and online shows 10pm… Disappointing
The lady that help me was so nice, I had made a mistake ordering online and they helped me out, thank you so much.
Like everyone else says. Store hours are subjective. Kid was sitting behind the counter playing on his phone. Door locked and open like off. 9pm
Google says they are open but modify is there and they are definitely closed.
This store is disgustingly filthy. The floors were filthy, the display case glass was filthy. The employees were on their phones when I came in, then came out and didn’t wash their hands before scooping my
German Choclate cake is my fav!!Love it
This is my new favorite location! The owner is super sweet! They didn’t have my ice cream in stock and she offered to call me when it would be in! Thank you again!!
Ha!! If I had read the reviews prior to coming then, I would have known better. It is exactly as the one star reviews described. We went in for an ice cream cake and grabbed one that was CLEARLY marked “strawberry with vanilla cake.” There were two teenaged guys working on that kindly assisted us picking it out. When we made it home, we cut into the cake and the cake was chocolate. We don’t eat chocolate cake. We called and the guy answered the phone and explained there was nothing he could do especially since the cake was cut. How would we know if the cake was chocolate or vanilla without cutting the cake???? We said you can exchange it or refund the money. He said that he couldn’t take the cake back and if we came back, he would “report” us. To keep down confusion we called MPD to meet us there. We went in and he was defensively and rudely saying it’s nothing he could do and they “don’t deal with cakes.” I explained that’s fine but your job is to deal with customers. He took a picture and sent it to what I assumed was the manager/owner but still firmly stated nothing would be done about it. He called me “Bruh” two different times and said when we called he told us not to come back but he felt like we were coming to “steal” a cake so that’s why he said “pull up!” At the end of the day, they were KIDS so I tried to explain how and why customer service is so important. The police came and asked us to step outside, went in with our receipt, and brought us our money back!! Poor customer service is an understatement, but reading the other reviews, I don’t think this place cares at all. Take your money somewhere else!!
Tabatha greeted me with a huge smile and made sure I was satisfied with my order. I love the way she works. Thank God for people like her.