It’s just sad that we have to deal with rude workers!! I mean what happened to customer service! So to who ever the white young lady at the 2nd drive thru window today Friday June 17, 2021 at 11am is very unprofessional she did not speak she just threw our stuff out the window!!! I’m disgusted with this… I used to be the shift supervisor at this location in 2017 and I would never allow my employees to show this type of unprofessional conduct!!! I won’t be back! I wonder if the DM Ms. Vicki knows what kind of employees she has working!! And as long as we waited I would of thought our food would of been hot!!! It’s just sad,,,
4/8/22 4:00 pm . Haven’t had Wendy’s in at least 15 years well after today it’ll be another 15 before I try again. Didn’t expect much with the food, I mean it is fast food, but the absolute worst customer service ever. The girl working the drive through was terrible. No thank you, no welcome to Wendy’s ,nothing but a rude initial greeting. Then waited forever at the window while she just took her sweet time. Don’t expect anything to come of this but just maybe the local manager will see this and find better help
Order a salad via the drive-thru window. When I got to my destination, I noticed the salad dressing pouch had already been opened and lettuce in the salad was very wilted.
My husband and I tried the new Hot Honey Chicken Sandwich (both spicy flavor choice of 3 options) I paired mine with a pineapple mango lemonade (perfect choice) the sandwiches were as good as we had hoped, but whoever made them forgot to add the bacon which would have set it off perfectly. We ate in the parking lot because I didn't want to eat and drive. When we noticed we were missing the bacon I tried to call just to mention it (it is a new item) I got no answer on the phone, I called three times. I just wanted to make sure they remembered for the next time I know some people can be rude about stuff like that and I didn't want them to have to deal with a jerk lol. We definitely recommend the new Hot Honey Chicken, gotta be spicy though lol.
Drive through is a consistent parking lot. Expect to spend one hour to get your order.
100% of the fast food restaurants in Lufkin will mess up even the simplest of orders. Wendy's is no exception.
First of all the staff is really, really nice and helpful but idk what happened when I was there. I legit got all my burgers with chicken in then?? Kinda weird eating chicken with mustard haha well I tried to eat it anywaysChicken was gross, hard and old so honestly it was a total waste to come here but again they legit chased after me to give me my terrible food so shout for the customer service but food was gross, terrible, hard
I'm sorry I went. The great French fries they advertise were close to yuck. My dog got them.
I went to the drive thru today at 3pm and the lady said they were closed due to the weather. It's RAINING. No other restaurants surrounding them are closed. This location always has something weird going on.
It's the BEST BURGER IN TOWNI can't wait to go back and Eat their again