I have been eating here for many many years and always loved it. However this time I went I was quite disappointed. The sign on the door said they was open till 10 p.m. online it showed to be open till 10 p.m. when we arrived at 9:05 we was seated and served our drinks per the usual. We had one helping off of the buffet when we was told the buffet was closing in 3 min and if we wanted more we better get it now! Mind you it was only 9:25, and then was asked to pay our ticket rite then when usually you pay on your way out. I went immediately to get a second plate and they was already clearing the bar at 9:27. Extremely disappointed and we will have to find another Chinese food restaurant for a while as we will need time to forgive the rudeness and the fact that we felt rushed out the door. But it is great food for a buffet and we will return when we get over it lol.
Food is good, service has been great until tonight. I ordered lemonade & got water, which is fine, told the server I will stick w/ water. Got the check and was charged for lemonade.When went to pay, I asked her to remove the lemonade, she looked at as if I was lying. She had to ask hostess, then server. Server stated I had water.Cashier still did not believe me, and the looks she gave me! She took lemonade off the bill and wasnt the most pleasant. I told her she disrespected me by assuming I lied.She then went into a rant about me disrespecting her. I had picked 2 cookies on way to cashier, I had eaten 1 while being accused of lying. The second I was about to eat heading out the door, and she said "I didn't charge you for the cookie", I stated it was part of the buffet. She stated only if you eat it at the table. REALLY.Won't be going back again.Chinese hibachi 1/4 mile down the road is good, doubt they'll accuse me of lying.
My husband loves this place. We stop here every time we come in to visit from Houston.
Ok so, First things first, Chen's is awesome, I love the service and the the staff are really nice. I love how they seat you fast and are always making sure you're ok and have the best service, If I was to blow my money anywhere, here is where I'd go first. I really like the potato slices and the lo mien, The fried wontons are always fresh and delicious and right before something is almost gone, they're already putting more food out, steaming fresh.
Service was awesome- always a full drink! We had buffet and it was delicious
I ordered a veggie fried rice because I’m vegan just to find but of an unknown meat spread through the entire rice. Looks like skin.. They completely got my order wrong and now I’ve wasted my time, energy and money..
Amazing always go there my favorite spot for Chinese food they do to go plates by weight not by what you grab so load that plate up
When walking in the "Awards" on the door say best in Lufkin.. Well sure you can say that seeing as they are the ONLY Chinese buffet in Lufkin. But in a general, The worst Chinese I have ever had! It was horrible! The lemonade tasted like they squeezed lemons through a old dishrag. It was ? awful. Drive a bit further out of Lufkin, Don't waste your money this place is trash.
Excellent food,service,price and it was very clean. Plenty of parking. Manager made me feel very welcome.
Very good Chinese food in a relaxed setting.