Probably the worst ever experience I've ever had to go though. I cannot believe what has happened to me at this place. I have an auto immune desease and açaí bowls are the only sweet I can eat. I look forward to this treat every week. I've ordered many times and I have proof of the orders and payments. They messed up my order ONCE so I complained. I paid $40 for bowls and received bowls with something in allergic to. Whoever spoke to me when I called was very rude so I, being frustrated was rude back. I couldn't eat these bowls and paid a lot of money for them so I expected some kind of credit from them but got nothing. I had to call door dash and hopefully get my money back from them. I tired ordering today and apparently the owner has decided not to serve me because according to them I have "complained multiple times to get my money back". I have proof that this is not true. Why would someone do this? Lie about a situation like this? I am crying out of frustration that this is the only place I ever get açaí bowls at. The girls that work there didn't even want to hear me out they simply said they didn't want to hear it and hung up on me. Very unprofessional and to lie about the situation is even worse. I have every receipt. Every date. And have the proof of the one call I made with a complaint. It has no been multiple times. I was nice enough to continue ordering even after I found hair in my bowl. I hope Lubbock gets a better açaí place soon. To be rude is one thing but to LIE about a customer is beyond unprofessional.
Poor service! All staffs are in the back area. Took them a while to come out and get our order. Not friendly! It took them 30 minutes or more just to prepare two açaí bowls order. they just chat away in the back, could care less if customers are waiting!
It is so sad people are able to tell stories that might not be true about a small business. It shouldn’t be allowed without both sides. The “30” minute ticket time was actually 13. It was looked up. Everyone was in the back because they were making orders. As they should be. If you ever have an issue, especially in a small business, all you have to do is call them! The owner or manager ALWAYS makes it right. Posting inaccurate stories is not the solution. Yes we talk. Yes we have fun but it’s not at the expense of your order. If you see us talking though the window it is OK!!! ❤️❤️ We are also making orders.
i was pretty excited to try vitality however i ordered the green glow bowl to go and when i got home quickly noticed there was no chicken in my bowl lol. so i paid $14 for a bowl of veggies. very let down cause this kind of place is right up my alley. don’t know if i’ll be going back
We have ordered from this location every time we are in town. Unfortunately, both of our bowls were barely chilled last night *had to freeze for 2+ hours). This morning's order was placed 40 min in advance, and they did not begin the order until we arrived. A simple phone call or email would have been nice, but they must have forgotten about the order until we arrived. I was given a Door Dash excuse--no apology--it was an obvious oversight on their part. My daughter was almost late to class.We will not be back. I'd rather drive an extra 5 minutes to Keva every day than to spend this kind of money and have to wait an hour with no apology.
It was a long wait and a lot of money for something I could just make at home. Customer service wasn’t very good either. My girlfriend suggested we try it out and even she said it was a terrible experience
Terrible customer service, consistent wrong orders, rude staff
This is exactly what Lubbock has been missing! As someone who has been eating plant based for the better part of 12 years, eating out in Lubbock has always been a bit of a struggle. Enter Vitality Bowls! They have terrific plant based breakfast and lunch options ranging from juices and smoothies to açaí bowls to salads, grain bowls, toasts, and wraps with no added sugars. My husband who is definitely not plant based/ vegan and I both got and enjoyed a green juice. I also had a lemon ginger shot that was probably the best one I’ve ever had anywhere and we travel often. I scooped up a superfoods açaí bowl for breakfast and also had them modify the green goddess bowl to fit my needs to take with me for a lunch later. The owner was working the register and she was so passionate about her menu and really helpful in making sure my order was exactly how I wanted it. I’m so happy we found this little gem located centrally right off tech’s campus. We willBe back every day of our stay!
I was shocked and amazed that with just $550 i invested, Jane bradley helped me managed my account and after 7 days of trading, i made my first withdrawal of $6200. I can't keep this to myself.
I love this place. My only complaint is they never put extra honey on our bowls even though we ask for it and are charged for it. IF they put extra honey they don't ever mark the one that has extra.