I was really hungry last night because i hadn't ate anything during the day except for my breakfast. It was 10 pm when we went to sonic, so i was starving and my blood sugars were dropping. Well, i ordered a #3 with only lettuce, mustard and pickles. My son has ordered his food first and paid for himself. I was impressed on how quick his order came out. So then i ordered mine and thought hopefully mine comes out quick too. It didn't they took a while but that was alright because mine gad 2 orders, it was still great timing. Well, as i got my burger out if the bag, i was looking for some salt and ketchup and of course, nothing in the bag. So we pressed the little red button again and asked for some salt and they brought it out. Well I opened up my burger to put salt in it and i look at my burger then look at my son and he says what now. I said well i asked for my bacon cheese burger with only lettuce, mustard and pickles right? He says yeah i says to him, so wheres the lettuce and pickles? So we pressed that little red button again. I thought man these people are probably frustrated with us already but they answered in a nice voice and we told them what had happened. So they said they get on to it and so they did. Our car hop brings out a bag and hands it over APOLOGIZING for THEIR mistake and when i open the bag he says" can you please check if your order is right?" I saw inside the bag and there was another burger, I opened it up and took a look and i was in awwwwe. I told him " yes it's perfect this time, but i would've been ok with you just bringing out the lettuce and pickles." He looked at me and said, "we keep our customers happy, you have a good night" Ya were awesome last night Sonic on N. University that's why i love coming to you. You DO take care if your customers and are quick about it. Sorry i didn't get any names but THANK YOU!!
Oh, my goodness, This is the place to go when you want a Fabulous Shake... Thanks Sonic.. was wonderful ? I truly enjoyed my Strawberry ? Shake... Until next time, see ya soon. My car hop was Great ??.
Very fast service and always respectful workers that care about there job! They always go above and beyond to meet my needs on a order. And I have yet to be told they are out of what I am ordering as with other sonic places
Spend $50 on mediocre food for a large family but they can't include everything you paid for. I can't steal from them, why can they steal from me?
Fast service, always hot and fresh. I loved the peach slushy!
I really and truly LOVE Sonic's Super Sonic Double Cheeseburger either with fries or tots or BOTH its just the greatest!!!
This area of ALL SONICS in Lubbock, Tx has been the BEST CUSTOMER SERVICE I've seen.They are all always correct on your orders. And Always VERY FRIENDLY! A BIG KUDOS TO THIS SONIC AND ALL THE MANAGERS/SUPERVISORS! KEEP UP THE GOOD WORK YALL! YA NEED A RAISE! BEST EMPLOYEE IS MS. HOPE! ALWAYS SMILING AND MAKING A PERSONS DAY! GOOD JOB, MS. HOPE!
My favorite sonic. The food is always fresh too. They're so friendly and this is the only store i will tip.
Google states open till 11pm, arrived at 10pm and was told very rudely “OH, WE ARE CLOSD!!”, not sure if this is true, if so please update the google hours and tell the employee to relax. Thank you for your time. Update: I got my food at another location that said it was open till 11pm.
they didn't have anything except for fried foods at 11:15 on a Friday. They are usually amazing, but I guess they were just really ready to go home. I wanted to eat a meal and some damn ice cream, but they had other plans. for reference, they are supposed to stay open until midnight or later on the weekends. I used to be a closing manager in a fast food chain; don't start breaking down your line until you're 10 minutes from being closed as it's really unfair to the people who want to spend their money with you