Rachael’s Restaurant

3416 82nd St, Lubbock - 79423
190 reviews
Mexican Burgers
(806) 777-7064

Ordered a sausage toaster and when I got home to eat my meal it was a bacon toaster. Which i do not like pork. Manager told me she wasn’t able to give me a credit that I would have to waste my gas to drive all the way back and give them the one they originally messed up to replace it.

Food is ok. Not the greatest and not the worst. We ordered barbacoa plate and carne guisada plate. In my opinion the meat could have used more seasoning. My husband said the same for the barbacoa plate. Rice was a bit hard, probably not cooked long enough. May have needed some additional flavor. I personally think I cook better?. No but on a serious note. Restaurant was super dirty. Menu prices and what we got charged was different. Every item was an additional.75-$2.00 difference. Even the drinks were priced wrong. Menu’s we’re dirty. Waitress seemed to be too rushed. Overall, not a great experience & more than likely will not go back.

I pulled up to this place at 1:08 didn't leave till 1:40 and only ordered one plate. The food was not great not favorable. I ordered the Birrira tacos they had no flavor the rice was very undercooked and the beans have a weird flavor to them. Besides the long wait for this bland food I did enjoy the sprite. I ate one taco and left the rest.... ?? PS I'm hungry.

Have never ever been in, and not had a great experience. The staff is literally so sweet and helpful even with just carry out orders! Can’t recommend enough.

great food ,friendly people good location

I am extremely disappointed in the overall management of this establishment. I was offered a punch card to work towards a free burrito. The food here is good. Not my favorite but worth working towards a free burrito. I have received 8 punches to date. I came in to order breakfast and get my last punch before my free item. I was told I was given this card and punched 8 times in error and they will no longer honor it. I am so disappointed in a place that will trick people to keep coming and then say you can’t have a $5 item that we told you we would give you.

I am very dissatisfied with the food I ordered today. I ordered at 11:37 in drive through and my food was never brought out to me. I went in and had to wait. I finally received my food at 12:15. This is ridiculous. The tator tots were dry and disgusting. The burger was over burnt. The tstor tots were old. I do not recommend this place.

They forgot about our order Drove to window after 30 minutes Cashier than said I’m sorry we forgot about y’all but we have some burgers ready waiting on fries Our burger’s were burned charcoal black Manager apologized said they cook their meet well dun sorry they were a lil over cooked I will never eat their again I still have the picture of burned burger

Great food and better service. Came on a day that was our servers birthday. She suggested the Patron and I was very satisfied. All the food looked great, and tasted better. The menu has many options for anyone to choose from. I asked about swapping something out for another egg or extra beans and they quickly responded “sure!!” Probably my new go to place for breakfast, and will definitely have to come back to try the items on their lunch and dinner menu. And they do serve the full menu all day. Will definitely be back and I suggest you stop by for the service and enjoy the food. The only bad I have to say is I should have asked for some jalapeños or spicier salsa.

the food was great but the customer service sucked ! waited about and hour to get our food and everytime I go they take sooooooo long !