Being that I’m pregnant and drive busses I had to stop here and grab a quick biteFrom the moment I walked in I felt tensionSo the gentleman who makes the sandwiches black guy who works around 3pm I asked him I said I only brought this amount of money today I don’t wanna exceed the limit he was rude and told me to look at the board and pointed to itAll I wanted was a sandwhich and some chips that’s itSo I didn’t want to look cause idk how the combos there go or anything being it’s my first timeSo he had his mask on can barely hear what he saying and he gets mad when I tell him I’m sorry I cannot hear so I told him I just want a ham sandwich and he said soup or half salad I replied I want chipsSo he continues with the attitude I don’t know if he was tired or what but he was unprofessional even after I mentioned to him it’s my first time in idk how they open he didn’t even try to open up and help me with anything just kept on with my orderNow as I bite into my sandwhich it’s dry and taste burnt definitely don’t taste as if it was made with loveThe guy also wears a black mask with white stuff on itNow on the bright side of things the cashier was a Mexican girl more heavy set didn’t get her name was n a rush to get back to work on route if I def give her 5 stars she was very professional and accommodating w meShe was the best part of my visit at potbelly’s todayBut if I wasn’t pregnant and didn’t need to eat I definitely would’ve walked away after that ride encounter from the cook I just kept my composure and went onBut if he don’t like his job it may be time for him a new job cause that’s not a good feeling to have when your paying for something u want
First time here me and my husband great sandwiches. I got the original turkey and ham Swiss sandwich
3-4 years ago this place was the place to be. They were fast, efficient, and delicious. The past 2 years though their old main guy who o assume was the manager left, and it all changed. We’ve never had a good experience since, and we used to come almost every day. Every day turned into once a month which turned into never at all. Every time we came we ran into a consistent problem of the food was made poorly, with the wrong ingredients, missing ingredients, undercooked dough, etc. They became very slow, poor quality, poor consistency, and unorganized. The previous guy was always happy and nice, this new team doesn’t really seem to care about the quality of their service at all. Anyways, after about a full year not coming I decided to give it another shot. I wish I didn’t. What a waste of $12. My sandwich was disgusting, made with entirely the wrong ingredients, and once again missing other ingredients. I’m not sure what happened to this place, but unfortunately I have decided that I will not be returning. After 2 years and over 2 dozen (not exaggerated) consistently poor experiences, I’ve decided that I have had enough. I do hope things change for the better though, and I do wish you the best of luck because it is really nice for a college student to have the option to get a properly made potbelly. Back in the day, I used to walk from middle of campus to this location almost daily and get 2 sandwiches. It saddens me to see what it’s become
If you plan to go here make sure that is your only thing you have to get done that day. When I arrived there were only four people in front of me but it still took over 25 minutes to get a salad. Further I had to order it three different times as I went through the line and it wasn't until I got to make payment that they finally BEGAN making it. I never knew a sandwich shop could be slow slow and dysfunctional.
I had a boxed lunch from here at an event recently and it was just ok, but their hot & fresh ones are so much better.The Wreck and Italian are both great, but what really separates Potbelly from other delicatessens is their hop peppers, or Giardiniera, that add a delicious crunch and wrap all the flavors together.My last order didn’t have enough meat.
They served me a meatball sub with no meatballs and did not apologize, replace, or refund the item. Absolutely ridiculous!
I’ve been three times now and every time my order has been wrong and I won’t notice until im back home. It also says they use campus cash but when I try to use it they always try to argue with me. Im tired of coming to this location I’m just gonna make the drive to the other one.
Was out of meatballs for the mama meatball sandwich on a Sunday evening. Everything else was cool
Sandwiches are good, customer service was great
Loved my sandwich and soup i finished everything 100/10 would come again this is the best place to come to if you are hungry i love this place will keep coming back when i have time My recommendation is A Wreck with lettuce pickles and tomatoes LPT for short