This mcdonalds needs to make some serious changes, just went through the drive-thru and the manager wouldn’t give me what i paid for after yelling at us. which we did nothing to deserve that kind of experience. will be calling their corporate office and hopefully they all get fired bc other people shouldn’t have to get this horrible service they provide.
I placed a mobile app order for convenience and to pick up quickly. When I get to the restaurant they proceed to tell me to pull around and they will bring out my food. Strike 1... I wait about 10 minutes and they finally bring out my order. Strike 2... I specifically ask what appeared to be a manager who brought out my food if they put syrup, butter, and utensils in the bag. He assured me they did. I get to work and no syrup, no butter, and no fork. Plus I had 2 drinks that were marked on the lid wrong so I had 3 unhappy people. Normally don't give a bad review but when you ask specifically and none of what they assured you is in the bag is really there. Strike 3...
if i could give yall a zero star i would. my wife and i came here to eat at 2:00am they said it was closed for 20 minutes we come back a hour later and they dont come on thru the drive thru we call no answer then i call them who ever picks up the phone was so rude and disrespectful im going to the higher people in this business that they have a rude and very disrespectful employees who work for them it makes them look bad for having people like that running a business and keep in mind this place is 24/7 very disappointed in this business i will not be coming back
2 times today... 2 times, and probably the 5th time in the past 2 weeks they messed up. Every morning we go for breakfast and my daughter eats it on the way to school. This morning I ordered breakfast for my daughters and myself (2 orders of biscuits and gravy, a sausage biscuit and a hashbrown), pull out of the parking lot, no silverware for the biscuits and gravy and no sausage biscuit. We were already running late, so my daughter had to try to eat her food with her fingers! Tonight we ordered dinner and they forgot the order of nuggets.... the sauces were there but no nuggets. I am just done with this one.... done....Horrible. The only thing good about this McDonald's is the older gentleman at the window in the morning... he is amazing, so shout out to him!
I usually have a good experience with this McDonalds, but this go it seemed like Noone wanted to be there. The girl that worked the drive through and took my order would cut me off when ordering and then give me the heavy sigh when I corrected the order I just got straight attitude the whole time. I then had to go back in the building due to missing items and I stood there about 6 mins while be ing passed by three different employees before finally being asked "what did I want" just like that.
I was there this afternoon about 3:30. Black girl at the window didn't say one word to me. Just handed me my drink, then the straw then shut the window. When the food was ready she just handed it to me, still not saying one word, closed the window and turned her back. I don't know how long she's worked there but she had a sour personality and has no people skills at all. She needs to be fired. Worst I've ever seen. I won't be back.
this McD's always get my order right & arent rude when I cant understand them. (deaf)
So tired of having my kids get excited for a specific toy advertised (this time it is Stitch) and get home with some random coloring book not worth 10 cents.
GLOVE FOUND IN BURGER I've had so many issues with this McDonald's ever since the remodel took place in like 2018. however tonight tops it. I received my burger, with an included glove! absolutely done! no matter how many complaints, very valid and things highly against health dept standards, NOTHING is done. just dosent matter. this is the absolute worst location in Lubbock. next to follow is the location at Quaker and 98th who can't seem to get meals right ever! overall I could be here all day with list of complaints and things that have happened at the 82nd Milwaukee location but nothing will top this. shall we mention we are in a pandemic with cases rising quicker than ever... and they want to misplace a GLOVE! I wear gloves on the regular as a housekeeper it blows my mind how one of those little single use plastic whatever they are gloves can be put ANYWHERE other than a trash can. done never again will I be back. I don't care about my little $6.48 or a replacement meal or coupons NOTHING will work this time. I will NEVER be back and will make sure my family is done forever with McDonald's to the best of my ability! luckily a whole glove hanging out your wrapper is clearly visible and I never got a chance to take a bite, had I... would be much bigger than a phone call and online reviews! NEVER again!
Best McDonald's I ever been too! Very polite and professional! McDonald's is a family place and the family they have working there definitely shows that!