Baskin-Robbins

7723 Milwaukee Ave, Lubbock - 79424
155 reviews
Ice Cream Shop Ice Cream & Frozen Yogurt Ice Cream
(806) 589-0196

Sadly, they seem to be out of everything I have ever tried to order. I get things are limited bc of the shortages but bananas or hot fudge is no excuse when you are literally by a walmart. ? or want a milkshake? Oh cant bc there are 4 people ahead of you and they have 1 blender and the wait will be 15+ min... um ok? Again, theres a walmart right there to get another lol Its been like that for over a month now. Even if I manage to get what I want, its usually wrong or missing something. So eh, thats why I go to braums now.

$1.50 iced coffee Mondays. Make Mondays so much better. Thank you

Glad thier dinning is open, great Coffee and Ice cream.

I enjoy the coffee ( hot cold iced and frozen) made just the way I like it. I also enjoy the snacks and food they offer. The avacado toast with bacon hits the spot everytime but if I crave something different, the sausage egg and cheese croissant is always hot and fresh as well. The store is always clean and the employees so pleasant and helpful.

Friendly staff and we loved the ice cream with sugar cones!! Will be taking my 3 year old again, he said it was delicious ???

Wow for such a beautiful community were this Baskin-Robbin is at this place is so DisgustingThe bathroom women's bathroom no toilet paper the young lady with glasses and a red mask was Scratching her head Rubbing her face and trying to serve ice cream With no gloves on Less than 15 minutesThere were three complaints stay far away from here Guarantee you'll catch something bad

Not only were the people rude butIt was unsanitary.

I order a gluten free smoothie and they said it didn't have gluten but it did

I ordered a birthday cake for my son via the website. I went to pick the cake up at the selected time and was told "we don't have it." I explained my side and was asked "So, do you want your money back?" I reiterated it was my son's birthday cake and I still needed it. Magically my ticket was found and luckily I ordered a day early, so they said it could be ready the next day.After waiting 45 minutes in the drive thru for the second time, I was unceremoniously handed my cake with not so much as a "sorry for the mix up." I wasn't looking for a discount or a freebie, just a simple acknowledgement of the inconvenience.I completed the survey on the receipt and was told a manager from that location would reach out to me regarding my negative experience. Guess who never reached out? It seems customer service is not a priority for this location, so don't expect much if you go here.

we just left this store. what started as not a great trip due to not clear advertising on their menu...turned into a wonderful experience. The girl that was the manager at the time fixed the problem and made it more than right. for her and her desire to make the customer happy is why we will be returning and telling our friends to go here. thank you so much...we need more people like this.