No customer service by store employees, they are rude and hateful. The drivers have always been very professional. Might just start going to pizza hut or domino's.
Real simple. We ordered a cheese pizza for the kids. It was delivered wrong. No big deal right? Make it right and own your mistake right? Nah. I call and keep getting put on hold for 10+ minutes. So, we go for a refund and the lady won’t shut her mouth and just refund it. Instead of owning a mistake and making it right, she escalated it into making sure there’s corporate and franchise owner contact. She needs some customer service training BAD. Hey owner, if you think good employees are expensive, you’re finding out how expensive bad ones are. Look at all your reviews from this year.
pizza has always been great. I haven’t had a bad experience yet and I order almost once a week here. Love the rewards!
The Best Papa Johns Pizza store in Longview,Texas on. The Loop. The quality of pizza and people that work their are Awesome and make awesome pizzas. ???
Canceled my order without notifying me. Family sitting here waiting for pizza that never showed. When I called and asked, the lady I spoke to was incredibly rude and offered no response to my concern. When told I would just take my business elsewhere, just simply said “ok”
I ordered food last night from here and when I paid once they arrived the guy didn’t give me my change. He just took the money and said have a good night. This isn’t the first time he’s done this. I was expecting to get change back so that I could give him a tip but he took the whole thing. I won’t be ordering from this location anymore. And that’s why I have one star
I hate that door dash delivers my pizza. They show up in a car full of people that look nasty. ??♂️
This Location is great always clean. Manager is friendly and service fast.
We ordered an online pizza this morning , we had ordered it wrong so when we went to pick up the pizza we tried to address the situation with the manager. She told us that since it was our fault and not her fault that she would not remake our pizza for us.We have never had a problem with Papa John’s in the past or any other pizza service.This visit & the service really made me consider not purchasing Pizza again from Papa John’s in this location.I assumed that it’s customer Satisfaction 100% but for that location I guess they do not follow that.My wife ended up calling and trying to speak to her to ask why she wouldn’t replace it and she just specifically told her that it was my wife’s fault for not ordering her pizza correctly and that she would do nothing about it because it was not her fault.The manager was completely rude to both of us and we will not be coming back to this location.The best advice I can give for this store is that the managers need to be reevaluated and they need to work on their customer service a whole lot more.
Last Sunday I walked in to place a simple order I was told. They aren’t accepting walk in orders (A clear lie). I called the second Papa John’s they confirmed that it was a lie. I was informed that the lady who I encountered had been there for years and staffing was hasn’t been easy. Crazy thing is I actually came in to place my order instead of using my normal delivery because I understood that restaurants are having a difficult time. As nurse staffing hasn’t been easy either and if your displeased with your job everyone is hiring.