Don Benitos

410 W Loop 281, Longview - 75601
169 reviews
Mexican
(903) 236-3491

Wife and I eat here regularly and typically have a good experience. However, we stopped in for dinner on Saturday, June 4 and had a terrible experience. There were only 2 waitresses working (according to ours) and they had everyone sitting on the right hand side of the restaurant. It was very busy! There were two female hostesses and one male at the front, along with the manager, who all seemed to be doing nothing. Long story but we were there for over an hour, couldn't get refills on anything, waited forever and after ordering dessert were brought our check (20 minutes later) as she forgot completely about dessert. When you stop in, if they're busy and short staffed, you may wish to go somewhere else. Shame on the manager for allowing this to happen and for not pitching in or making the 3 folks doing nothing help out.

As a family of 4 that always orders the same meal every time we come, our food is always $40. Got the check and it was $53 this time with no one attempting to make us aware that they raised all their prices including their kid meals which where $6.99 and are now almost $9!! That is insane for a kids plate that literally is from the dollar section of the grocery store. I talked to the manager about it and she said the company refuses to send them updated menus with their raised prices on it so we as customers basically just have to eat the extra cost and they won’t do anything about it. We should at least have a warning because that would definitely help us decide what we will and won’t order. The plate I usually get has always been $9.99. It’s now $13.49 although that’s what the TICKET says not the MENU. All menu prices are wrong so expect to pay 2-3$ more per plate you order. We usually come almost every week after church but we will not be returning. Papacitas is better anyway and almost half the price. Rude “manager” and do not value their customers or even offer an apology for the non-updated prices and a slap in the face when you have to pay almost $15 extra. Very unprofessional. Highly disappointed in this restaurant and everyone who runs it.

I did not really like my food. I was supposed to get a chalupa but got a tostada instead and another person got a sour cream sauce on her enchiladas and it was not good. And the pork tacos were very greasy. The service was good though and every one was nice.But I stayed sick and hurt for over 24 hrs afterwards and do not plan on taking another chance by giving them another try.

The restaurant was very busy during my dining visit however, my waiter was great. We got our food quickly, never ran out of drinks and he checked on us numerous times. He was very courteous and we had a great experience. The food was great also.

As always…. Yummy. Best salsa & 99 cent margaritas Sat & Mon special. NOW with a gift card special ($25 get $10 free..what a deal !!) Wait staff always attentive & courteous. Love it!!

While the people are very nice and respectful they did not see to be more cautious handing things out by spilling hot sauce all over me and proceeding to say a bad word right in front of us over 5 times and as an adult my kids are to young to be exposed to that sort of nature

The food is good, the staff is friendly and there is good parking. We never wait too long to be seated.

Was disappointed last night went in for dinner and they were closed... good food but need to update their hours of business.. plus they said it was due to covid but the person didn't even have a mask on...lmao

The service was great. They did go up on their prices. A child's Mac n' cheese was nearly $8 for 50 cents worth. There are better restaurants that don't charge that much for a kids meal.

I love to eat here. The staff is always nice, the food is good, and the atmosphere is good too.