Andy's always serves delicious, fresh frozen custard with an impressive variety of toppings and mix-ins! The menu has suggested concretes (similar to a DQ Blizzard), sundaes, and shakes. You can also use your imagination to create your own combination.
So I’ve visited this location for the past few years and it’s been pretty good! However, tonight, I went, and it was an absolute mad house. So disorganized. To start with, for the past 3 times I visited, they didn’t have enough ingredients to make my concrete (which is on the menu, no customizing at all). Then, I was rung up as the wrong size concrete from what I ordered. Meanwhile, there is a line all the way to the street and half of the workers are standing around doing nothing, and they’re handing out shakes so haphazardly some people were getting their concretes as soon as they order while others were waiting 10-15 minutes because they were skipped. This happened to me as well unfortunately. The person handing out the concretes seemed to have no recollection of who ordered when, and this problem could be easily fixed by taking and calling customers names to ensure the proper order. All in all, what should have been a painless concrete run turned into a obnoxious experience.
If I could leave a ZERO STAR review I would. This was THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD. My family and I stood in line outside for over 45 minutes while the rude staff member working the walk up window took one single order at a time, walked to the back for over 5 minutes, came back out, made that single order, then sat it on the counter and let it melt for 5 minutes while he walked around inside talking, and then came back to window and handed the person their order. After waiting for 45 minutes, only 2 people in our group got served before we were so frustrated that we left. We waited for over 15 minutes for the kid to make a chocolate shake and then looked in the window only to find the shake sitting on the counter melting. After finally getting the kid’s attention, I asked if that was our chocolate shake. He looked at the shake and said “yeah”. I responded “well can we have it so we can leave?!” He handed me the shake with no straw and no apology. We all felt that he was behaving that way on purpose. To the manager reading this, I didn’t get that kid’s name but he is short with longer dark hair and needs fired.All of this while 25-30 cars were helped in the drive through. I will never be back at this establishment.
They deserve ZERO stars. Rudest customer service I have had in a long time. My family came into town from Amarillo and we went to Andy’s. We stood in line for at least 30-45 minutes. Only 2 out of 9 of us got waited on as the drive thru line kept getting waited on hand and foot. At least 6-8 cars got waited on and served in the drive thru line as we tried to wait patiently to get our order taken. My son ordered a chocolate shake and it took at least 10 minutes for them to make this. A worker sat it in the back counter and didn’t even bring it to the window to give to him. My husband AND daughter had to go ask for it as it sat there and melted. The rude young worker acted like it was an inconvenience for him to bring it to us. We had to ask for a straw only to be told there wasn’t any. SERIOUSLY???? So he had to eat his chocolate shake with a spoon?!?? This is the worst location of an Andy’s we have ever been to. Even our family was asking if this is the typical way you are treated at an Andy’s.After reading the previous reviews looks like this location doesn’t give a flip about customer service. I will GLADLY give my money to a local ice cream place downtown Longview. We left Andy’s and went to Wild Honey Creamery and was treated with the utmost care. They truly were thankful for our business. So needless to say we will not ever be back to another Andy’s no matter thelocation. It’s obvious this hasn’t and won’t be taken care of by management or the corporate office. And as for the rude male worker he needs to be FIRED!!!!
First visit for frozen custard and were very impressed with the speed of the drive through, not to mention Andy's frozen custard!☆Just a note we did look at the menu online to order as we could not see the menu board. There is an order taker outside who is a car or two ahead of the menuboard, so I recommend going on line to research your choices ahead of time or park and walk up to place your order. This place is always busy and the drive through is full almost all the time but does move quickly.I had a Boot Daddy jackhammered with carmel and my hubby had the All American jackhammered with marshmellow, let me say that these were by far the most outstanding desserts we've had in a long while! The blend of flavors, temperatures and textures was spot on! When Having ordered a small, I devoured it in recorded time without shame.I must make an excuse to return to Longview for more!$?To those who comment about the prices. Remember this, when you use high quality products in what you are producing there will be a cost to the consumer for the end product. You get what you pay for. I feel like I definitely got what I paid for and worth every cent!
I went through the drive through to order a large Vanilla Milkshake an there was an employee walking the drive through taking orders to expedite the wait time. I almost choked on my toung when the employee told me it was $6.7? at the window!
Andy's Frozen Custard was quite the experience but there were a couple downfalls, starting with the drive thru line which went all the way to the highway and it was extremely dangerous. The line did move at a decent pace. It was our first time to visit Andy's and we needed to see the menu so we could see all they had to offer, Unfortunately there was a young man standing out in front of the menu taking orders and he was either having a really bad day or he was just a rude young man. We told him it was our first time there and we needed to see the menu but he didn't budge, so we ordered the Ooey Gooey Concrete, which is: vanilla custard blended with heath bar, caramel, and almonds. We just happened to see a sign advertising it as we pulled around the drive thru. All though it was extremely sweet, which is the whole point of getting a dessert, it was too sweet. We got a small, by the way, be ready to spend a lot of money, and between the two of us we could only eat 1/2 of it. So we did end up wasting a good chunk of change on a small custard, BUT don't take my word for it, go stop by and try it for yourself. Maybe, just maybe you should order from the outside walk up menu at the front of Andy's. The other option is to look at their online menu before going. Again This was our first time so I encourage you to read other reviews and drop by and give it a try.⭐️EDIT⭐️ I must add an edit to this review. After writing the review I was contacted through Google, then via email, then a phone call concerning our experience at Andy's. The customer service is absolutely top notch and they made things right. I do reviews to help other people gather information before they go to a place. I don't do it for any other reason. I have never had a company go this far to fix a situation. Thank you for caring about your customer's concerns.
After previously being a DM for Andy's & opening 6 locations - I have to say by far this was one of the worst experiences I've had. Went through the drive thru - no runner, Mgr working window was rude & rushed me through my order interrupting me several times.This was NOT the Andy's culture when I was there & I know this is NOT the service the Kuntz family would be proud of.*On a good note the custard still taste GREAT!
I love this place but that last 2 times I had order a triple chocolate concrete add cherries and I have not received the cherries. I wait to eat it till I get home so that's when I noticed them.
The staff was quick to get order out. The Birthday Shake was okay. Sorry, I did expect more due the place specifically focusing on frozen custard. It is worth going to. Enjoy