No chicken in the burrito lots of chicken skin and little bones not happy with the burrito
We visit pollo regio everytine we are in Dallas, and this was our first time at this location. I was here just yesterday 5/29/22 and the lady taking the order was not really helpful then my order HAD NO ONIONS!! And the salad to tell you the truth was disgusting. I went on the drive thru and i had to get off my vehicle because they didn’t give me plates as i requested. I got to the hotel a d there is no o ions. Really good chicken but to me it was missing something. Lesson learn next time i will unpack everything before leaving the restaurant so we dont have this kind of experience.
The food was amazing, the service and also loved the Enviorment there.They treat you like you are at home
Food was bland but greasy at the same time. All the tables and salsa bar were dirty. Tried to go through the drive thru, but they couldn't understand me so I went in. When I went in it was not busy, but still took a long time. Will never go back. It is consistent with my experience at other locations as well.
I'm writing this review specifically for one of their wonderful employee. Sonia, was very helpful with explaining the menu to me and also was very polite to me as I was holding up the line asking questions about the menu. She was very calm and very accurate with my order. Only if all fast food restaurants had employee as caring and helpful as Sonia was then experiences at fast food restaurants would be amazing!
I loved the service there , food was hot and great customer service and the cashier in the front was super nice and patient her name was sonia I just want to say I was please with this service
I stopped by today and Sonia took my order she was very pleasant. I love this place and the food is always good!
Sonia was a very sweet and gave good customer service! She was very helpful explaining the menu. Thank you Sonia !!
I have been to a lot of pollo regios but this is my favorite. The customer service is also great. Sonia is especially helpful!
Excellent service always! Sonia is amazing! Food is always hot and fresh at this location. Love it!