This location is usually is very good and timely but today, today....I sat outside for over 15 minutes because I had a curbside order. I decided to call to see what was going on and the staff and Manage Sam) acting as if it was my fault that their iPad didn't go off to tell them that I was out here waiting. Their attitude had no accountability. She stated that she remade the salad. I hope that is true. They need to find more accountable managers than that for this location. Sad
Enough is enough!!! It seems as if every time we order from here, be it take out or Uber eats, there is always missing or incorrect items. I’ve spoken to probably every shift manager they have at some point concerning missing food. Always get apologies and promises that they will speak with their team, but then it happens again. So as much as we love their food, it isn’t worth the aggravation, especially at their prices. If you like great food even if a little pricey, and don’t mind paying for items you won’t get, then by all means this is the place. But if you want what you are paying for, and don’t want to argue with managers then I’d have to advise you to go elsewhere. Sad but true. Awesome food, but terrible attention to detail and bad service.
The food is delicious, there’s no denying it. I absolutely love their Ruben and their broccoli soup. My issue is, the last 5 times we have ordered from them (both Uber and in store) we have had multiple missing items. EVERY SINGLE TIME. Usually it’s the items where there were two of the same item. It doesn’t seem like much but that money adds up and if we pay for an item, we should receive the items. This last order alone we weee missing $11 worth of items. As much as I love the taste of their food, it’s not worth the headache of having to either call and complain or drive to the store to get the issue resolved.
First off, let me say that I love McAllisters. I go at least once a week to my local shop in Wylie. I visited the one in Lewisville today and I will never be back. We waited in a fairly short line and placed typical orders, sandwich, side, drink. We waited 55 mins to get the food. 55 MINS! My friends came out with tomatoes after he ordered without. At the 40 mins mark, I went up and asked about the status and the lady just looked at me like she couldn’t care less. Will never be back to this location.
My first time trying a salad from here, and I regret choosing this place. I have this huge salad bowl with only 2 small cups of dressing. You people have to do better.
Lettuce was beautiful, sandwichs we'reade perfectly to special customizations. Wonderful location and best lunch I have had from a restaurant in a long time.
Wife and I had lunch here. We walked in and the place had maybe 3 customers inside eating. We stood at the front counter for 10 minutes while the workers just looked at us and walked around. My wife is 36 weeks pregnant and she ordered a salad and sandwich. Her salad was rotten and slimy. It was way way way passed spoiled. I couldn’t believe they served that to a visibly pregnant women with the risks involved. They put somewhat new salad on top of it to try to cover it up. I ordered sandwich and potato. The potato was old and dark and you could tell it was cooked by chef mic “microwave”. For 25 dollars for salmonella salad and old hard potato I’ll definitely be taking my business else where!! Stay away from this place unless you want food poisoning.
The food was okay but I find it unnecessary to have Italian dressing inside a turkey sandwich. Plus I needed to ask them not to add avocado. I just wanted a normal American but they try to make everything fancier than necessary.The ordering process was easy but it took forever to get the order out to my table. I even saw the lady go past me twice.The unsweet tea was good but it barely had any ice in the cup so it got warm very fast. It's also about 25 minutes from my house so it is really not worth going back here again.
Wife and I had lunch here. We walked in and the place had maybe 3 customers inside eating. We stood at the front counter for 10 minutes while the workers just looked at us and walked around. My wife is 36 weeks pregnant and she ordered a salad and sandwich. Her salad was rotten and slimy. It was way way way passed spoiled. I couldn’t believe they served that to a visibly pregnant women with the risks involved. They put somewhat new salad on top of it to try to cover it up. I ordered sandwich and potato. The potato was old and dark and you could tell it was cooked by chef mic “microwave”. For 25 dollars for salmonella salad and old hard potato I’ll definitely be taking my business else where!! Stay away from this place unless you want food poisoning.
The clerk behind the registry was nice as could be. I changed my order a few times and he didn't flinch with any of my choices. It was really awesome service with awesome food. My sandwich was well toasted and my soup popping hot. We have found a new restaurant to eat at in Lewisville