We really enjoyed my sons 4th birthday party at the Chuck E Cheese in Lewisville. He had been asking us to have it here and we were a little apprehensive as things were still opening up from the pandemic.The experience was great from the start. I was able to book everything online which was a huge plus. I even wanted to change our party package and was easily able to do that leading up to the party.We arrived early to setup and were quickly greeted by our assigned birthday party server who was amazing. She insisted that she set everything for us! She actually had some of their stuff in terms of decoration already out but we brought our own and she quickly swapped it all out.She communicated with all our guests as they arrived and allowed us to really enjoy our sons day! He had a blast with all his friends and loved the ticket blaster!Great 5 star experience!
This used to be a fun nostalgic fantasy filled place for children of all ages, but since the update it has become a hallow shell of what it once was.It's lost it's pizazz, charm, and overall uniqueness and has been replaced with lifeless LED screens that you can find pretty much anywhere.It now resembles a standard play place instead of an animated type of traditional pizzeria arcade you'd see in a cartoon.These changes are saddening but what's done is done, there's no going back...
Great atmosphere friendly and great food and games
The guy that they have playing chuck, Outstanding! Super energetic, we were some of the last people before they closed and the guy was so good. I've seen some were the character is barely moving but not this one man, 5 starts for sure!
I had my son’s first birthday party yesterday . Starting from the time I walked in I got bad vibes . I had to wait 15 minutes before the manager gave me my table so I ended up being a little behind with setting up for my party. I brought my own table cloths and plates etc , and one of the staff members had an attitude with me when I told him I didn’t want the Chuck E. Cheese themed plates , table cloth etc . I was given a party host whom might as well have been mute the entire time . She had no idea what she was doing. When it was time to sing happy birthday , I nor the rest of my party could hear any directions she was giving and she just looked miserable over all . The womens restroom was also not working , leaving the entire building to use one restroom. I should of booked another location because this event was overall very sad and upsetting .
The manager and staff are very helpful. Had a group event last night and we all had a wonderful experience. Chucky was also amazing with great moves! Place was clean.Thank you Lewisville location.
It's ok my kiddos had fun not really many games but it worth it
The food was horrible and the customer service. I will stick to the one in Grapevine or Plano but never would I step foot in this 1 again
The staff was very friendly, games all worked. Great experience. Cashier helpful with ideas to save me money.
Today December 4th was my grandchild's birthday and PAM was our helper.She is absolutely professional and knows how to take care of everything. She worked really hard and was running everywhere to be sure everything is perfect.I strongly recommend her for your kids Birthday. She is wonderful awesome.