Service was ok, they had plenty of staff and seemed a bit disorganized. They went from slow to busy in a few minutes. I had to wait for steak to get ready. They were apologetic, but it was chaotic as there was no real flow of servicing the customers. I had to get back in line once the steak was ready to fulfill my order that had previously started, but was tossed once I had to wait for the steak. The prices have increased and they give child sized portions. I was picking up an order for my teenage son. 1 burrito, double wrapped with extra steak and a large drink was $19. I wouldn't return.
Went today 4/13/22 @10:50am and food still wasn't ready. Then while standing in line I see a employee cutting the meat. I promise I had to do a double look the guy was sweating over the meat. Literally sweat dripping off his forehead and chin on to the food he was cutting. This has gave chipotle a major blow to the brand . I honestly can even tell you I would ever comeback . They need to re evaluate their poor choice of manager how can you not see this how can a restaurant open at 10:45 and not be ready?Was a very disgusting experience
I was extremely dissatisfied with my experience at this Chipotle. The cashier was extremely rude. She did not say a single word to me the entire interaction, including asking if I wanted chips/drinks or even telling me the price of the meal. Unfortunately I had to ask her about restocking the chipotle flavored tobasco. She still uttered no words but angrily got one from the cupboard and looked around at tables before opening it and setting it on the counter. She was visibly annoyed with me and again, didn't speak. I heard her talking to someone after the fact, so I know she is capable of speech. Frankly I would expect better and will probably never return to this Chipotle.
I order from this store pretty frequently and don’t have many problems, however on 3/27 y’all literally gave me food poisoning from an order through DoorDash. I have been sick for 3 days now and can barely move. I am a die hard chipotle fan but I don’t think I can ever eat it again after this. Please educate on required food handling procedures.
Not sure what the morning managers name is but he keeps this place on point. The food is always fresh it’s always clean and the customer service is awesome. I drive from Denton to come here. It’s the service and the manager in the morning the brother with the 2 nose rings. Lol He’s awesome how he manages the place. His personality the staff the morning/ afternoon team rocks. Good job.
Worst customer service ever.Date: 3/29/22Time: 3:50pmIf you read a ticket incorrectly and then toss tortillas in a bag then don’t be surprised when the customer comes back in for their correct order. At that point, being rude to the customer and treating them like a liar for asking for their full order is not ok.
HORRIBLE customer service!!!! BURNT FOOD! NOT THE CHIPOTLE CULTURE! CUSTOMER SERVICE IS AWFUL!!!! They will argue with you! & not make anything right! I don’t even know how they pass food inspection! I will forever drive 20 more min just to have a nice experience at CHIPOTLE! & EVERYTIME I try to be convenient & drive the 5min it takes me to get to this location! I’m reminded why I shouldn’t give them my $$! something needs to change!!
New manager is horrible to deal with if they mess up your order. Normally we have had good experiences here but staff seemed really upset over something.
Bad customer experience today. Great food, but the chick who was serving me looked like she was not doing too well. I dont know if she hated me or her job, but she moved with extreme lethargy. When I asked for water she gave me bottled water, and when I told her sorry, i would like a cup, she still charged me for the water. I didn’t notice till after she threw the receipt in the bag. I hope someone cheers that chick up. Pretty poor customer service.
Worst experience.They do not have a person that prepare online order. Order food at 1:50pm. Got there at 2:00 pm and food wasn’t ready for pick up until 2:40pm. I got food after all people inline that came after me.Ridiculous.