Ordered online for pickup. When I arrived there was a line with five people. Counter help wouldn’t even look my way until they waited on all five people in line. When I told them I ordered online and was there to pick up they looked surprised. Checked their computer and then proceeded to make my order. Don’t waste your time here. Find another location to support.
Great customer service. Everyone was very friendly. Two ladies were working Wednesday morning and they had positive attitudes even with a long line. They made my sandwich the right way I definitely will be going back. Felt very welcomed.
This is the last time I will go to this location. Service is consistently bad. From messed up orders to lack of food handling safety (no gloves) to lack of care for customers, enough is enough.Today, the store was to open at 7am. I arrived at 7:15. The store was still closed but at 7:20 an employee parked behind me got out of her car, unlocked the door, went inside, and locked it behind her. I watched as she turned on lights behind the counter and counted her drawer. By 7:55 I called to see if she would pick up. She looked in the direction of the phone but didn’t answer. I got out my car and went to the window to politely ask her if she was going to open the door. She replied that she was not. I asked again and she repeated that she was not going to open.I understand she was running late. I understand she was by herself (I guess) but her complete lack of customer service was unacceptable. A simple acknowledgement of the fact I was waiting nearly an hour would have been appropriate and appreciated. One pleased customer tells one person. One displeased customer tells 10. One upset and angry customer tells the world.
Horrible service!! The two girls behind the counter moved slower the longer the line got. I went around 1 pm, so still lunch time. And they made 1 customer feel stupid for asking cucumbers for her salad. The girl behind the counter said, “well I mean, the line was out to the door when you got here, so…” Just a blah experience. I walked out and warned customers who were walking in to do the same. They did. I hope those 2 girls grow up and realize they’re in the real world now.
Placed a catering order for our wedding. The manager approved the order and then didn't communicate it to the employees and cleared it out of the computer. When we showed up to pick it up no one knew anything about it and we had to wait for it to be made when it should have been ready to go. An unnecessary headache handled very poorly that cost us time we didn't have. Everything ended up being very well made, but that doesn't make up for the issues they caused us.
Staff was wonderful and very friendly. So convenient to get to with plenty of parking. Had a good lunch then had appt right next door at UTMB ENT office.
Placed a catering order for our wedding. The manager approved the order and then didn't communicate it to the employees and cleared it out of the computer. When we showed up to pick it up no one knew anything about it and we had to wait for it to be made when it should have been ready to go. An unnecessary headache handled very poorly that cost us time we didn't have. Everything ended up being very well made, but that doesn't make up for the issues they caused us.
Usually prefer this location for my sandwiches. Problem is that lately while the time shows them to be open at 7:00am there is nobody there even past 8:50am. If the is a clerical issue with Google please update times.
Apparently they don’t take coupons at this location . They also were out of meatballs and roast beef too. If I wanted a full price Sandwich I would’ve gone to Jersey Mike’s because theirs is better anyways. I just thought I was getting a good deal with the coupon, until I wasn’t. It will take a lot for me to return to this location.
The typical subway sandwiches, but really under staffed. The line is longgggg...