Their donuts are great, but their inside service needs help. We waited 5 minutes inside and could hear the employees in the back, but no one came to serve us. Got in the car and into the drive through, and got an immediate response. They just didn't want us inside the store. We just made it to Marble Slab to get our ice creams instead.
Thank You Dunkin Breakfast Was Delish And My Coffee Was Awesome
Best place on earth lol ? i keep trying to get a place to live right by it, can't even imagine living far away from this place lol ? love it!!!!
WORST DD EVER!! The employees are rude, the parking lot sucks (it’s way too small and people often get trapped trying to leave parking spots or get in the drive thru line), and they take forever. Wouldn’t recommend. Go to the one on Bay Area next to the Schlotzskys. They’re friendlier and WAY more efficient.
Fine if your get a coffee not icecream. Always out of stuff. Must be covid.
Horrible experience there this morning. First let me say I in customer service for years. Not trying to be a diva when I say my coffee was given to me, hot without a sleeve, literally was spilling into my hand as she handed it to me in the drive through window. Coffee was WAY too hot without a sleeve, everyone makes mistakes, and YES it did spill on me. My problem is that when I genuinely was surprised she didn't offer napkins, to clean the cup up before she gave it to me, or apology that she burned me. I took my hand back and she was STILL there handing it to me as is. I was shocked. Finally took it, had to dump some out before I put it in the car cause it was obviously too full and then said "have a nice day" i guess? Lol due to the fact I've worked in customer device for so long. I was dumbfounded if the "service" and what had just happened, my hand hurt and the coffee still being so full it was still spilling a bit in my car. Below are the photos taken immediately after I set it down. Also how many times I tried calling their store and no ones answering. I won't ever be back. That is all.
I worked here for 2 months the place is gross ? the manager believes in keeping used cups if we make the wrong drinks the creamer machine is always looking thick coming out because no one ever cleans them and just change the labels and the restrooms are horrible the womens bathroom always stops up the espresso machine is always broken the donuts are never fresh they are packaged and this store has nats sometimes they used to cover the donuts it would be so bad I would be scared to eat lunch in this place i wish I could give this place a zero in my book don’t eat here or order here period‼️
Their espresso machine is ALWAYS broken down. They should just remove those options from the menu since they don't actually serve them.
Frozen Coffee every bit as good as Starbucks but cheaper
10/3/2021 (Sunday) - While I generally like Dunkn' Donuts; this particular location has to be the most mismanaged franchise I've been to. Walked in to order due to the drive thru line being to the street. How the parking lot is setup - you can end up being blocked in line for a very long time.Now, the front register customer service rep, was on her 2nd day ever - had no idea about menu items (not her fault). I ordered a sourdough breakfast sandwich, and watched for 30 min as others flooded the inside with the same thinking I had - to avoid the drive thru line. By the time I found the manager (Long hair dude), I asked for a refund for my sandwich - he then looked to the kitchen for my sandwich, and said sure - then disappeared off into the back.At this point there is like 15 people inside waiting on orders, and over 20 cars trying to line up the drive through, and they have an active employee on break while there is all of this going on sitting in the middle of all the customers who had been waiting for such a long time.I ended up walking away without a refund because I knew it would take another 30 minutes just to get that processed. I will never go back to this location, as it seems to be mismanaged.This location seems undertrained, ignorant on their job duties, and lacking any kind of customer service. I know its, "Dunkn" and you get what you get.TLDR:Save yourself some valuable time, money, and headaches and just go to Starbucks - they seem to know how to manage a drive thru line/customer service, you can think this review after you dont go there.