Never again. I ordered pick up at potbelly after begging my husband to get potbelly over jersey mikes. When our order arrived at home I started to eat and found a long dark hair in my sandwich (I have a house of blonde girls so it wasn’t ours). We didn’t finish eating our order because we were so disgusted. We threw away 2 sandwiches, 2 soups, an extra sandwich, and 3 of the desert things that were ordered when my husband got there. I was told that they would have a manager call Tuesday and never received a phone call.
Wanted to try them for the first time, since I heard they had amazing sandwiches!!! Walked in, stood at the menu for a bit to decide what I wanted, went to the counter where sign states “order here” 3 people in the area: NOTHING; walked down a bit, had chips in hand, eye contact: NOTHING; looked over at register to what seems 2 workers & a lady selling signs conversation, eye contact: NOTHING!!! Counted how many people behind the counter: 7!!! Nothing, then 5 minutes later: “Have you been helped?!” Of course I stated: “I’ve been waiting, nobody even greeted me, explained you guys were busy & would be right with me, after I’ve made eye contact with 3 of y’all out of the 7!” She stated they were extremely busy: I’m the only one in line, drive thru is drive thru…but there’s 7 people working!!!! Walked out, highly upset!
Just No. I took my mom and daughter here for mother's day. They weren't busy, yet we felt unwelcome. There was a vibe like we were bothering them. The only person who acknowledged us was the blonde girl cashier. Waited 10 minutes to order. The guy ignored us and never looked up, so we went to the cashier. That guy redirected us back to the other side. I told him we'd been standing there for 10 minutes already. We finally ordered our sandwiches. My daughter wanted soup and they ignored her. She started crying bc they were rude ?? I said something, and it was further ignored. The guy was standing right in front of us. Then my mom said, 'Hello?.. Excuse me? She wants soup.' I had to repeat the order and size three times. One cup of soup is not that difficult- stop getting high as a kite before work. We waited over 5 minutes for a cashier. He had the nerve to inform me of the option to tip. For what, treating my kid like a pushover, making her cry, and making us feel like a burden? ? Bye. Also, BYOTP/BYOPT. The bathroom had no toilet paper, hand dryer, or Paper towels. This place is a dumpster fire of passive aggressive energy. Based off the other reviews, I'm not the only one who experienced that.
It is a sub sandwich shop. Food was average. The staff were very nice and friendly
this place was AMAZING great staff, amazing customer service all around. i would love to recognize some of the staff but never asked names. ;( they had amazing souls great hospitality and best sandwich i ever tried. will recommend to everyone !!!! and will came back every month (so i don’t gain weight).
Both girls in the front had terrible customer service. My sandwich was made hot which was my fault for not telling them, but when I went up and decided to order a different sandwich the blonde girl in the front tells my fiancé “ you know she has to pay for that right “ in the rudest tone possible. Which we replied obviously we are going to pay for it. Then on top of that they served us two ICE COLD cups of chili. If I could give this place zero stars I would. Also didn’t seem like a manager was anywhere in site. We will NEVER be back. First and last terrible experience here.
I just came from this place , the food taste fine but please get “Rebecca” out of the window , her back was turned away from us for the longest time and she came off extremely rude , she had low energy , no enthusiasm and just handed us our food and said absolutely nothing.
Whoever the male manager is is completely unhinged. He is disrespectful and says innapropriate things. There's so much competition in the area for your managers to be acting like children.
Great subs and souls and really nice staff. Must try the chicken pot pie soup!!!
My wife and I ate here for lunch last week. We both felt it was ok, nothing wrong with the quality of the ingredients but also nothing out of the ordinary or really special. It seems like all of the sandwiches are on a hoagie or sub bun which we just find to be too much bread for us. So my wife had a salad and I had the veggie soup which tasted as if it was pre-made somewhere else like out of a can or container. Service was fairly quick so that's a plus if you are in a hurry.