This location was an old haunt of ours, for many years, pre-pandemic. Most of the staff was still friendly and helpful. The food took longer to be prepared than normally, but everything came out just right and extremely hot (fresh). Some of the inside could use a little TLC (bulbs out, handle falling off the kid-area door, etc.) but overall it wasn't too off-putting. We'll be back!
The worst service I EVER experienced at a Chick-fil-a. I have visited Chick-fil-a from Texas to Georgia. I ordered lunch for my daughter who was attending a camp nearby for an 11:45a -12:00p delivery. I received a notification that your order is out for delivery at 10:58a. I called the restaurant and they had the driver to return with the order. I received a phone call from my daughter at 12:05p that her food had not arrived. SO not only did they send out the food too early, but they were late delivering the lunch. The camp location is .2 (POINT TWO) miles from the restaurant. I was offered a FREE DELIVERY on a future order. The lack of accountability is unbelievable. I would have been appreciative of them removing the delivery fee from this order.
What can you say about Chick-fil-A? Yum yum yum, that’s what! And, this location hits that 5 star bar every time I visit! Whether it’s just me grabbing a frosted coffee (so good and a lot fewer calories than a shake) or feeding the whole crew plus some, these guys get it right! Order correct? Check! Food hot and tasty? Check! Drinks cold and frosty? Check! Cones tall and creamy? Check! All the workers working, smiling and throwing out blessings? Check, check and check! Thank you! Thank you! Thank you!!! And, may God Bless you each and every one! Praise the Lord!!!
I ordered the Spicy Chicken sandwich meal. My burger had a second bottom bun?.The spicy chicken paddy looked like it had been "refried". It was very dry and looked and tasted "refried" from the day before.On a positive, the waffle fries were fresh and so was the sweet tea.
The manager named Damaris, and another female at the drive through window handled my situation so unprofessionally. I was given a salad without the dressing I ordered yesterday. I went back today since I was going to order the same thing, told them what happened, and showed them the receipt. The female employee said there was no dressing in the receipt, so that’s why they didn’t give it to me. She practically called me a liar and did not acknowledge that it could’ve been their mistake. I asked, “who orders salad without dressing?” She said, “people do” with a smirk on her face. The whole time, the manager stood there and never took control of the situation. I thought I was speaking to the manager until I asked what her name was and if she was the manager. Damaris said she could do nothing about it, because it was store policy to call the day of. She never communicated with me to apologize, or to even tell me that I wouldn’t be charged for the coffee I ordered. I only noticed once I saw the receipt. Which is fine, but had she taken control, it would have gone much smoother. Salad costs about $9, but they couldn’t make it right. Today, Popeyes replaced an entire $36.99 family meal for me since they only gave me 1/2 the tenders. Some managers are so cheap and act like it’s coming out their pocket. This location at Northpark in Kingwood clearly has inadequate management.
My 2 year old found a dead bug in her fruit cup. I’m so glad she was paying attention and didn’t eat it. I was absolutely disgusted.
I love this location. The staff always have great attitudes. It is infectious. I have even had them tell me that they love their job. That's awesome. If your employees are happy, your business will reflect that. This location has it figured out. Please don't change.
Food was great. Staff was friendly. Only 4 stars cause the play area was closed (its 2022 y'all) which is the whole reason we went there. I had a 20 mo old and 6 mo old that had been in the car 3hrs and still had 4hrs ahead of us.
Chik Fil A is my favorite fast food place. What can I say? It one of the only places that consistently gets the order right. I love the chicken nuggets, Chik Fil A sauce and the chicken sandwich.
This place messes up my order every time we DoorDash from here. We went yesterday and picked it up ourselves and they forgot a sandwich and a drink.The food here is good and the employees are nice, you just have to make sure you double check their work.