I have come here multiple times with my family. The server whos initials are L.S is always miserable. She is quite curt and rude when asked a Question. She didn't hear me and spat out "What!?" as if i offended her. She even had the nerve to tap impatiently as i gave her the money due. There was no one behind me. Im not sure where the customer service training went but it definitely is not being projected at this location.
Worst Auntie Anne’s around. Terrible customer service & the manager has NO idea what she’s doing. As we waited for our food 3 orders had been taken back by 3 different customers because there food was incorrect.
Customer service is awful but the preztels are amazing. 3 Stars
The worker hatefully stated we are not open yet when she finally saw me at the counter. The store's hours are 10:00 am to 9:00 pm on Saturdays. It was 10:11. Unfortunately things have steadily gone downhill over the past year or so at this location. I am a regular customer and used to experience a wonderful experience getting our Saturday pretzel treat. This is no longer the case and as of today this store has lost a customer. I feel bad for the manager because she seems unable to hire good help anymore. Hopefully that will change.
Bad customer service will never get nothing from there again
The girl at the register today, was very rude! If you don’t like your job, you should quit. It seems because I wanted more than 1 pretzel, it was to much for her. God forbid you ask for a sauce?♂️
Came here, I really wanted it for like a week and things just weren't right. The cheese sauce was TOO salty.
No didn't go
Came here, I really wanted it for like a week and things just weren't right. The cheese sauce was TOO salty.
Girls talking about people gossiping on their phones texting. A customer asked how something tasted and the girl snidely says idk never had it. As an employee you should know what your product taste like. Also be stocked up on pretzel bites .I was told a large order would take 6 mins its now been 10. And now over hearing they dont know how to do a void and credit card return being a lady brought 2 doughy pretzels back.. Idc 16 or not in order to get a pay check you need to be good at your job. Not stand around acting cute.. Who ever was sceduled at 5pm on the 27th should be talked to.