If I could put less than a star I would, the person who took our order was rude and dismissive, me and my husband were having a really bad day, there were 4 employees outside smoking, which a big deal i worked in fast food i get it, but it was over 20 min, my husband was stuttering trying to answer a question the person asked over the speaker and they interrupted him loudly repeating the question almost angrily, this happened multiple times as he continued to struggle. They seemed to be rushing us and kept repeating the total after every item even the we clearly weren't done ordering. When we got to the window it took way to long to get our food abs they forgot multiple items. When went back in to get the items, they were signing loudly and mumbling under the breathe. They practically threw the bag over the counter to me. Customer service is horrible.
Messes up my orders frequently, don't expect them to make fresh fish for you, they'll give you the old, cold, hard ones anyways. Not returning.
The legs are always thick, the breasts so juicy, can’t wait to bite into those thighs. Always hot and ready when I want it. I get a little attitude once in a while but it’s worth it.
First time customer at this location in Kerrville. Was greeted right away and the service was awesome . Great place great food
Couldn't tell if bread was a roll or biscuit. Chicken had a hard crust and appeared to have set under a heat lamp since lunch. It was 3oclock. For the 4 piece express it costs 12 dollars plus. I couldn't eat the chicken or fries. Not returning
My current 4 star rating is based on our last trip here (March 2022). The food was good and hot and the order was correct (this time). The service was friendly but slow.Prior to our last trip - I would have given 2 stars. Previous trips were not great. Orders were wrong or missing things. I always check my orders now before I leave the parking lot. I ordered cookies and was given frozen cookies and told to let them thaw. Waited 30+ minutes in the drive-thru multiple times.I saw some new faces this last trip and am hopeful they can keep the good workers they currently have. This was the go to place for our family for a while and maybe it will go back to that. ?
Except for 1 time getting Taco soup instead of the Chicken noodle I asked for they've been pretty good. My wife was sick though and sure could've used the chicken noodle
Bought a 7 piece dinner and two drinks, left and had no chicken. Loved the innuendo that I was lying about the chicken not being in the box. The lady at the front counter when I returned to retrieve my chicken was super nice and helpful. Usually they have better service.
The general manager Jen was super unprofessional by pulling one of her employees to the side (Heather)and started talking about the costumers cuz they were wanting refund and we could all hear her say how she would spit in the food if anyone else came up to the counter for wait times cuz nobody told us there was a 20 minute wait for chicken
This is my favorite place to buy chicken tenders & wings. Better than any of the other chicken drive thrus in town. And we have MANY here.