Gosh... try giving this Arbys chain many chances to see if they'd get my order right but can't even get someone to answer their phone. Called 10x and phone rejects calls after ringing 5x.The sad part is the food is great when prepared correctly and order is correct as well, unfortunately this has not been for our team of over 10 hungry workers on our site, they usually are not picky or fussy but get bothered when orders are shorted, wrong or Cold.I understand the laziness of work forces in every field but geez, our loved fast food places that pay their employees up to 20 bucks an hour to flip and wrap burgers and their employees can't seem to get it right?Pure laziness and the rudeness we as consumers receive when we ask to please make our orders correct. We fear sometimes because we don't want our orders to be split on or contaminated. Grow up ppl... This is not Arbys only, but until corporations hire better and intellectual ppl, even wonderful children and adults on the spectrum, I'd hire before I hired lazy, rude and self entitled individuals.
The French dip was mediocre at best. The wagyu burger was ( I know, it's fast food. . .) Extremely dry, no flavor, and seemed old. The fries and service were great though!
I was initially happy when I heard Arby's was finally coming to Kerrville, but not since they built that cruddy building If dining in your vehicle constitutes as "Dine in," then I guess it isn't a flat out lie. Your other "Dine in" option is to sit and eat fully exposed to the elements, barring noon/night (sun) and even the slightest wind (rain). Sonic Drive In has better dining accommodations with an actual roof instead of a skimpy overhang. If they said it was Dine-Out, I couldn't argue about it.... just not go there like I don't go to Sonic, or any other Roach Coach or Chuck wagon with picnic tables for "Dine In" options.I was in Town and decided to give them a try regardless. I didn't get a receipt, and was shorted an item. Without the receipt I didn't know if I was charged for it or not. Neither a quick tap, nor double tap on the horn got a response. So I called on my cell, 2x the phone disconnected because it rang for too long, or it was picked up and quickly hung back up. The 3rd time I called no answer but the girl was walking past going to the picnic area window and saw me waving.So I finally got the missing item, still no receipt though. She didn't tell me the total when I ordered it, and I could swear she told me 12 something when she took my card, but my bank says 15. It's possible she told me the sub total, but it's very important to get that correct, and ring someone up correctly.What if it was something that would go in the bag instead of a drink? Or, I forgot to check and drove all the way home?It's bad enough considering the moment they hand you the bag they immediately disappear, and almost anything short of being obnoxiously rude, they will flat out ignore you.
First ever totally no dining in. But drive thru got our large order perfect! Food was Arby's taste and it was hot! Lived. Window person was awesome, friendly and verified what we ordered! Definitely recommend!
My husband I ordered 2 # 10s which are the Turkey bacon ranch with crinkle fries and 2 sweet teas . Sit in drive thur 10 minutes or more. Got to the window the girl said 2 # 11s and crinkle fries .we corrected her and said no 2 #10s and crinkle fries. We got our sweet tea and it was like drinking sugar with a nasty taste then we got order sandwiches was right but got curly fries I would have been find with that but I can't eat them because of some spice on them so I took them to the window stood there 10 minutes to get someone to come to window and finally someone came took another 10 minutes to get fries. While standing there a girl walks up with 2 sandwiches they was supposed to have cheese on them. The sandwiches are good but yall really need to get it together.
3 cars in front of me and it took 30 minutes for a small order of food. Probably wouldn't have taken 10 minutes if the employees weren't playing telephone in the headsets and literally walking slower than turtles to complete orders. Been here several times and it's always trash. Pretty much only tweakers working there.
Double charges for sodas every single time we've been here, so check your receipt. Food order is never correct. Food is not fresh. Service is not friendly. For being a new establishment in town, it's a sad waste of your hard earned dollars. Prices are high. I cant make up some of the experiences we've had here.
The food was pretty good for Arby's , my biggest complaint was they're under staffed and they charged us $32 for a cheddar beef comb and a fish sandwich combo..... had to deal with staff that isn't paying attention.Thankfully we were in the parking lot when we caught the Mistake
It's your average Arby's in terms of quality. If you are ordering something that comes with au jus or a sauce make sure to double check they gave it to you. They have forgotten my au jus 5 times in a row. Other than some forgetfulness they aren't bad.
Delish.. the big 8 ounce roast beef and a rueben. Hot fries! The window lady was so pleasant. You gotta go!