So I stopped at this McDonald's yesterday and they told me to park and wait on my food,I waited and saw a woman come out with a bag ,she gave it to the other car ,I asked her were is my order ,she responded with oh I will check on it...the guys were yelling at her that it wasn't thier order ,it was actually mine and she said she would be back with my order ,took a while ,I go inside and complain about it, they said it would be right out ,never asked me what my order was,in the meantime, there is a girl complain about a raw hamburger patty that was served raw and then I mentioned to the lady that there were many fys in there and she said ,oh it's not our problem..disgusting, so I told the manager that I wanted a refund ..I never got my refund in my account back...very disorganized and nasty McDonald's..never will I go there again
Ordered from the app, waited in the drive thru for 15 mins. They had me park another 10 mins for my food, then forgot 2 items. Went inside and the grill was on fire! Took off asap
The absolute audacity of this place is astounding...I ordered a Big Mac meal with a large fry and a sprite. Simple enough, they ask me to pull around and wait, no big deal, 15 MINUTES LATER they bring out my food and I ask what the hold up was and they were waiting for my fries...WHERE ARE THE REST OF THEM????
This McDonald’s has trouble with its time management. Spending 20mins in the drive thru lane is ridiculous. Took 10 mins just to order. I would’ve gone somewhere else, but I was limited on time and the next McDonald’s was further away. If your order isn’t ready, they tell you to park your car, but sometimes that might take a while. I really wish management would reevaluate their time management. Maybe take out their second drive thru lane if it’s too much for them to handle the busy flow.
Never really review a fastfood place because they fast food right. But how about ordering 2 baskets of fries and you get home and they are full of salt and cant be eaten. Well my kids of course was eating some. We came back told manager if we can please get a refund. She looked in the bag and said that wasnt all the fries lol. Instead of saying Im sorry to hear that. Well we only got refunded for one basket due to her arguing with a paying customer. Hopefully this manager gets some training on customer service.
There is literally zero excuse it should take an hour to get food at 7pm at a fast food restaurant. It's seems to only be getting worse at this location as well.
Horrible Horrible HorribleI ordered on the podium machine. Waited 10 minutes for them to tell me my order was not on their screens to fix. The cashier then rings my order on register and I use my reward to order a quarter pounder and 2 kids meals with drink and cookie. We waited 15 MINUTES still no order. The manager was asked to o er ride he walked off. By time I asked for refund they had order up but still did not have the quarter pounder. Refunded my money. I will never recommend this location. Poor kids was hungry and still had order wrong.
The outside is very neglected and the pick up/pay window is so dirty. I have emailed corporate about this and they don't do anything. We deserve a clean place inside out.
It's difficult to get consistent service here. We got two mcribs that were drier than the Sahara desert! Then on another occasion, I paid more money for a deluxe quarter pounder and got a simple quarter pounder. How difficult is it to add lettuce and a slice of tomato? I'll go down the road an extra ten minutes to get better quality service.
Why is this place sooooo slow?!? There must be 1 employee making all the food. A 35 minute wait in the drive thru is ridiculous. After waiting 25 minutes, we finally got to the food window and we asked why it's taking so long in the line, one of the employees said he didn't know. Lol what the hell is going on in there?! So we then were asked to pull into one of the spots and had to wait another 10 minutes. Complete nonsense.