To go orders are put together great and always have everything except for the sauces you ask for and they add the tortilla strips to the soup. By time you eat your soup the strips are soggy and gross. When you ask for ranch, you have to check to make sure they are in the bag. Every other Chili's I have ordered from put the cheese and tortilla strips in a separate container so you do not have soggy pieces in you soup.
This location, not so great. My food was brought out wrong and didn't get my new plate until my girls were done eating their food. Asked for manager after another issue with paying at table kiosk and after waiting quite awhile was told the manager was too busy to come speak with us. There was only about 20 customers in the whole restaurant, mind you, so why are you too busy to speak to us ? She finally came after I demanded, and another 15 minutes later. Won't frequent this location. Food was brought out right behind the appetizer as well so we were crammed at the table as well. Not the pleasant experience I was hoping for.
So far my fave Chili's in H Town. The service is super fast, the food is quick and fresh. Highly recommend anyone to come and visit. Always a clean and friendly environment. Wish all the Chili's were like this one. Also I've had the same server a few times through out my visits. Emily, thank you for being outstanding and such a professional hard worker. I always sit in the bar even though I don't drink alcohol, for quicker service. And Emily is always on top of her game with service. Love the customers service here. Makes it more of a reason to come and eat!
We have eaten at this location for over 20 years. That means we like it and the staff ! Our last visit was very good even with some reduced staff. The food was good and served while still hot.Over the years we have seen some up and downs, but it has never been to the point we didn't return.
Let me start off by saying if I could give no stars n leave a review that’s exactly what I would do.. so anyway… my family and I went to chilis in humble, our drinks were brought out and I place a kids meal order first before we decided what we wanted.. after 15-20 mins the baby’s food still was not out n as my daughter n I are talking she notices something in her glass as to she’s hoping it’s a big chunk of ice unfortunately it was not.. it was a crushed up lid jammed inside, so I ask the waiter if he can call his manager.. she comes out doesn’t say hello just stands at the end of the table w a look implying what with a questionable face. So I say I’m sure you see my cup, she hand gestures ok what I said ma’am there’s a whole lid inside my cup she’s reply’s it comes with a lid I said ma’am I didn’t ask for a lid that was crushed all the way inside my glass she never apologized or anything just stood there like what do you want me to do and then says are you sure.. me looking puzzled like am I sure?! I said wow ok.. she says I’ll bring you drinks in a too go cup is that what you want I said no what I want is better service but at this point I think it’s time for my family n I to leave your establishment because this is not how business should be handled. She said ok bye.. I will never again stop by a chilis!!! I get not all managers have the same attitude but to feel as though I put the lid in the glass and not one sorry did it for me
I went with a couple of friends. Upon ordering the waiter let us know they were pretty much out of everything we wanted to order. No fries, asparagus, broccoli, guacamole, etc. Once I received my order I was very underwhelmed. The food was tasteless and for a $15 burger it was ridiculous on top of the fact I had to get a side of not so loaded mashed potatoes instead of the fries I wanted. The drinks were good but not worth the almost $9 they cost. Definitely will not return to this location.
Good service, with good food. Recently caught up with a long lost family member. We had a great time, over a meal, here. It took a few minutes to be seated, but aside from that no major issues. Would recommend, especially if you enjoy their ribs.
The service, food, and desserts were impeccable. We haven't been in years yet the find in servicing and the suggested drink was an amazing bonding experience for my family during this pandemic! Thanks ? ❤
The service, food, and desserts were impeccable. We haven't been in years yet the find in servicing and the suggested drink was an amazing bonding experience for my family during this pandemic! Thanks ? ❤
The staff at Chili's led by Andrea ( Gen. Manager) and Mandy (server) were very hospitable and accommodating to our big, HS athletic group! We were treated very nicely and the food was precise and on-point! This is our 2nd time to this specific location, and it gets better every time. We will definitely be back next time we are in Humble. Thank you Andrea for making our experience wonderful!