Extremely disappointed and annoyed at my experience with this location. First time I order from here. The company I work for gave us Gift Cards from here. I placed an online order a couple of days ago. I was scheduled for pick up today sometime after 4. I was running late and made it at 7. When I arrived and my QR code was scanned I was asked to get my sides from the freezer and that my Turkey was not available and they had something else instead. I told them no since the whole purpose to order online is to have everything ready which it wasn’t. The staff was rude and unapologetic. The man in charge asked what time was I supposed to pick up my order and then said “we’ll what time is it now” He offered a frozen turkey but this did not solve my issue. I asked for a refund instead. This location should have been more prepared and have had pre-paid online orders separately. Email said they can hold order up to 24 hours which doesn’t work since tomorrow is a Holiday. Hopefully this can help staff be more prepared for the next Holiday Rush.
Workers are unprofessional and seem like they are lacking basic training. They were not timely, and also messed up the order and instead of taking responsibility they had nasty attitudes about it. Hopefully management can provide better training to their employees.
Dizzy busy, as expected, but got the 11lb ham after asking for a 12 pounder. The staff was friendly.
Line was only 15 minutes not bad since I pre-ordered.
Do not waste your time ordering from here. Better off just buying at a local HEB and cooking everything yourself! Ordered my Thanksgiving meal for my company and when we went to pick-up, the turkey was completely frozen and the ham is warm! Really!
This place was excellent all around. I recommend it to anyone that has not been.
Ethan was welcoming and made a great ham sandwich. And the place smells so good!
The food is great. Great customer service. The pace is very clean.
Dictionary delicious clean nice and quick
Dictionary delicious clean nice and quick