Horrible customer service. It seems that management does not address the concerns. It’s not that hard to teach the young men to say ‘hi, how can I help you’ or to acknowledge when they give you your items. They are completely silent every time I go. I say hi, thank you, have a good day and absolutely no words from them. Very sad to see such young men this miserable , hope it’s worth their pay checks.
This place has terrible customer service. I will not come back. I would rather spend my money somewhere that will treat with respect. I told the girl at the window thank you for my smoothie and she said "I know you are" and shut the window. Very low energy low quality customer service. They act as if they are mad that I am even buying something and that I am there. This makes me not want to drink the smoothie because they may have done something to it because of their despicable attitudes.
I workout religiously 5-6 days a week M-Sat. Post workout I always grab a smoothie from a smoothie king nearest the gym I decided to workout at on particular days. I am a US Army Disabled Veteran. With that being said I have been to many various locations. Each time I go I ask for a military discount and am granted that once I show my Veteran ID. I have never once been denied it and at some locations that I frequent often the staff remembers me and gives it to me every time I go their establishment without having to show my ID anymore. However the first time I went to this particular location I walked in and ordered. I was assisted by an employee named Erica C. She was very kind and helped me and gave me my military discount with no problem. It was an extensive hold but I’m a patient person so I wasn’t bothered by the hold time. My issue was when I returned to this location 2 days later and decided to go through the drive thru. That day the employee named Taymar was working the drive thru. When I pulled up to pay for my smoothie I asked to use my military discount and presented my Veteran ID as usual. He then stated that I had to be in uniform to get the discount. I explained to him that I always get a military discount at any and every smoothie king that I spend my money with. He argued me down about not giving me a discount. He stated that their district manager doesn’t offer the discounts to veterans and that you have to be in uniform. He gave me the discount anyway (with an attitude) so I asked him for the district managers FULL name. He repeatedly kept saying “Mr. Armstrong” and refused to give the proper information. All I wanted to do was inquire about if that was the protocol for this location so I know not to spend my money there. The back and forth ended with him shutting the drive thru window in my face. I have never had such a horrible ghetto experience at a smoothie king before. I will not be returning to that location until there’s new staff. Taymar was so disrespectful and displayed an attitude as if he hates his job! I hope something is done about this because it’s sickening that folks apply for customer service positions but have absolutely no good customer service. I will definitely be in touch with the district manager and corporate about this issue. I am a Veteran and I served so that we can all have the freedoms that we enjoy in this country. The least you could do is serve us with respect.
Guy was rude as hell didn’t even say a word. Left. Done with smoothie king
worst sk i been to idk why i keep coming here guess because is close to me, smoothies never done right always a waste of money they need a whole new crew i never write reviews but service here is horrible
This is my first time coming to this location because I was in the area, and this will definitely be my last. The energy in here is super low. No welcome, it’s like they are having a bad day or something. I used to work in a smoothie shop and it’s not always easy but the attitude you show for customer service and the energy you put into the smoothies should match. Either find another job to do or come to work in a better mood
Showed up 10 minutes before they closed and they already locked the doors.Only one nearby or else we'd have to drive 30 minutes. Huge disappointment.
Not sure why they announce they close at 10pm When I’m here waiting in the drive through at 9:45 no one is taking my order
Horrible customer service! Manager hung up on me and didn't even want to provide his name.
really loved the guy's engaging & social attitude. the woman had an attitude that'll shove ppl out the door.