One week stay. Did not start off well:1. not a friendly check in2. stain on bed sheet3. room key not working for half the stayBUT...Ms Lakisha Lewis at the lobby reception turned it all around. She had great customer service, patiently heard our concerns, and resolved each one.Restaurants nearby. Adequate parking spaces. Nice pools.
Stuff was nice and amazing however the cleanness was not up to standard for an expensive hotel, we traveled seven hours for doctor appointments for my toddler to just have a trouble experience first room we received the bed sheets were dirty, we were told we were getting upgraded with a 50.00 credit we got the same room just on a level higher then this second room the tub and sink were dirty we personally had to clean and disinfect because at this point it was late and our babies were fussy and tired from being in a car for seven hours. Not to mention they just credited the account 30.00. Definitely will not be staying here again.
Easy check in and check. The pool bartender was super nice, and we had a good experience with him. The pool was kind of dirty and cloudy. There was there was there that was smoking cigars the whole time and threw his empty drink cups in the pool. We tried to order room service, but were told we had to go pick up the food ourselves. Birdie's Breakfast food and coffee was really good, and the bed was really comfortable. Also, I enjoyed seeing the Black Swans.
Book your room at your own risk. Chances are they will try and give you a lesser room than the one you had booked because they “ran out of clean rooms to give you.”I don’t know what they’re going to be blaming for selling us a room that didn’t exist. Poor management? Inability to properly staff? Who knows, but I will be cutting this trip short and going somewhere else..Way to ruin what would have been a great trip at any other hotel!
Stayed for two nights for a wedding in the area. The rooms were clean and spacious. We arrived after a 4 hour layover in Dallas. The bartender at La Reserve crafted the perfect Old Fashion for me. The food were ordered with the drinks was tasty and excellent. In the morning we had the breakfast buffet which was good. The pool looked clean as well. The staff were friendly and helpful. We would stay again
All right here we go. Here's a big shout out to the valet crew they did a splendid job although I didn't use the valet personally my family did because we were there for a wedding so drum roll please for these individuals. * Lai Truong *Grey Pham *Phi Tran These individuals really made it a great time in the experience as well to be full of laughter humility professionalism and all the other adjectives that are in the dictionary can't even describe the experience in the type of skills that these young individuals exhibited during my stay at the Omni Hotel located in Houston! Please make sure that you help these gentlemen out within their career by providing them a 10% raise and also promoting them as well or at least considering it because I honestly don't leave these type of reviews unless I've been impressed and I'm pretty sure you've heard great things about these individuals before reading my review today thank you. Regards, Big O
I'm a Omni Select Guest Platinum member, so I've stayed in several Omni hotels. This one is better than most. I was very impressed by the service and the facility. The location is ideal too. Close to lots of great bars and restaurants, but still somehow seems to be tucked away in a relatively quiet location. It seems like so many Omni's are stuck right next to busy (loud) highway interchanges. That's not the case here. Front desk staff upgraded my room for me as a platinum member, and allowed me to check in at 10:00am. The hotel bar is a great place to spend time and service there was good too. Overall a great stay.
Hubert of the Mokara spa alone made this review 5/5 stars. The massages were exceptional. We’ve had massages all over the world and these were top tier! The staff was kind, thorough, and paid very close attention to detail. They helped me and my wife have an exceptional time celebrating our anniversary. The moment they found out the brought us a special dessert and made us feel at home.The hotel food is extremely delicious. Well worth what we paid. The quality 100% meets the price. Room service was incredible as well. Ice cream hadn’t even thawed when it was served! Would recommend to friends and especially family!The hotel rooms were clean, comfortable, and fresh. The room was missing a small refrigerator, but one is available for rent. This would be my only concern. Thank you Omni for an incredible weekend get away!
Beautiful hotel, location was perfect for all the places we went to. All the staff members were fantastic, super friendly and very accommodating. Our view from our room was a plus, for sure. My most favorite part and the main reason for the 5 star review are the valet staffs. Every single one of them are so sweet!! Really made me and my friends feel so very special! Very helpful, prompt, and professional. Thoroughly enjoyed our stay there and hope to come back soon! ❤️
This hotel is as nice as any other Omni Hotel, so it definitely meets expectations. But since we were traveling with our dog we needed to make sure we stayed At a hotel that was “pet friendly “. Omni Hotel is described as “pet friendly” but charges a non refundable pet fee of $125. I might as well have gotten him his own room!