This vegan, chocolate cake with peanut butter frosting was one of the most delicious desserts I’ve ever eaten. The cake was moist and the frosting was very smooth. I do not live in TX but I will dream about this cake and visit when I come back.
Poor business etiquetteOn this past Father’s Day weekend (2022), for my father who is turning 101, my wife placed an order for a German Chocolate Cake. It was not only a big weekend because of Father’s Day, but my family was looking forward to celebrating Juneteenth and this cake was going to be a part of that celebration. We have never ordered a full cake here before, but we have had the small bundt cakes that are sold in the case. WARNING: If you order a cake from here you will not be given full details about the cake. The woman that takes your order is rude and unprofessional. It seems the owner is aware of this because if you see the reviews, there are many complaints about the service here. Not only did our cake look nothing like the bundt cakes that they sell, but they also added birthday cake icing to it. We did not ask for this frosted icing, nor were we given any details about the fact that they decorate the cake differently that the smaller cakes that they sell. When I called to express my disappointment with the icing, I asked if they could please take the birthday cake icing off. The woman on the phone got agitated, stated that is how they make their cakes and did not want to anything I had to say. After a bit of back and forth, the woman decides to agree to take the icing off and tell me I can pick it up later. Shortly after hanging up the phone, my wife received a text message stating that we had been refunded for the cake. When I found out about the refund, I called back to find out what was going on and spoke to George. I was told that the woman had changed her mind, she didn’t want to fix the icing and just decided to cancel the order. I told George fine, I will just take the cake with the icing since we needed it for the celebrations, and he told ne he would check on the cake and call me back. He mentioned before ending the call that he could not guarantee that I could get the cake because they have 70+ orders and losing one order will not hurt them. Please be careful when doing business with Mrs. Myrtle’s Bakery because it is clear that customers are not valued. The attitude and anger that you might receive for a correction or customer request is insane.
This is one of the best bakery's I've ever been to. The entire ownership and staff is so warm and welcoming. They've made me feel part of the family. Not to mention their cakes and pies are second-to-none. They designed an incredible custom cheesecake for us shaped like a boombox. Incredible place and can't wait to go back!
Great customer service! Answered all of my questions before ordering, was ready before the time promised and was accommodating at the last min. I ordered a German Chocolate Cake and Pecan Pie. The German Chocolate Cake was AMAZING!!! Very moist, chocolaty with just enough coconut & grandmother approved! However, the Pecan Pie was a waist of my money. It looked so horrible I wasn't even willing to try it!! Family tried a slice and spit it right out!! Very disappointed so I'm going to assume it was because of the last min order. However, I would have preferred for them to tell me they did not have any available. Looked like a KEY ingredient was missing. It was runny right out the fridge. ? Had the pie been edible, I would have given them 5 stars even if not so tasty. I will try them again in the future.
I placed an order for a coconut and pineapple cake for my mother with Ms. Myrtle' Bakery. The order was placed over two weeks before I got a message saying that they needed a deposit. When placing the order, I was not told about this, only to pick it up on the 24th of November. I explained to Kayla what happened and how important this cake was for my mother. She had me on hold on the phone for twelve minutes, only to tell me that the manager said that they are not fixing the cake. This is poor business etiquette. It is a shame that people are inconsiderate and not compassionate. My few dollars will not put you out of business but it will make me understand fairness.V. Williams
the dessert are amazing my favorites are peach cobbler and apple pie
Their coconut cake with the glaze is incredible. Subtle and sweet. Ive gone back a few times in Houston and always happy to support a Black owned business. I went before the rebrand but I'm sure it doesn't matter.
20+ years #RestinHeavenlyPeaceMsMyrtle
Ordered a Pineapple Upside Down Cake for my brother's birthday. It is his favorite type of cake and we were hoping it would taste as good as the ones we grew up on. I can assure you, it did not disappoint. Not only was it delicious, it was esthetically pleasing. One of the most beautiful cakes I've ever seen; almost hated to cut into it. The location was easy to get to and they brought it to my car ON TIME!!! I'm looking forward to ordering something else from here in the near future.
Delicious and really can't say enough about how friendly the staff was.