Stayed here on business. Hotel is located on Main Street and very convenient to downtown office buildings. The room I stayed in on the Executive Floor was weird. The bathroom was the first thing you walked into in the room. I have never seen that before. The staff in the Griffin Lounge on the 11 th floor were wonderful. Particular shout out goes to Ashley, the breakfast chef, and Bill, the Club Steward. They were both wonderful and helpful. Great representatives of the hotel. The lounge was nice with an excellent breakfast buffet and snacks throughout the day. I would definitely come back and stay here.
Great location downtown with a modern feel. Valet parking made it s easy at check in which was very easy thanks to a very good staff. We were only in town for one night to meet friends at a baseball game but this is one of those hotels that if you had to stay for several days you would be happy.The entire hotel was a pleasant ambiance and the room was very clean and modern. You can tell they take pride in their hotel and have a doorman to keep out those who don’t have business in the hotel. Typically you only have this issue in major cities but it can be an issue especially in a place like Houston so it was good to see a proactive approach.We would definitely stay here again.
This used to be the only hotel I would recommend for my family and friends to stay when visiting throughout the year and every year for my birthday, however after this last stay I will never view this hotel the same.Hotel staff constantly entering without knocking, being harassed by hotel staff day and night for an updated payment method just to find out after check out both cards were successfully charged the entire time (doubling the amount charged for my stay), and dealing with my keys being constantly deactivated.The stay was far from serene. The hallway even wreaked so bad (smelled like dog urine)…the front desk staff was familiar with the preexisting issue and all they could offer was air freshener. Just horrible.This hotel left me feeling improperly harassed and extremely uncomfortable for 5 nights to the point where I shortened my stay and rushed to leave. As a silver member (myself) and a gold member (my fiancé) there was no reason for the staff to treat us so poorly with no accommodations. This issue could have been easily resolved with a holding fee and closing our charges at the end of our stay then knocking before entering, however, the hotel staff treated us like peasants. I stayed at LV Cosmo 2 weeks prior to this stay and only 3 nights and our cost was triple the cost of this 5 nights stay and the Elite member services team didn’t dare treat us like this and we were staying in the PENTHOUSE.And as a solution to all of the inappropriate harassment, disruption to stay, inappropriate actions from hotel staff, stinky halls, and discomfort we faced for 5 nights…The most the Director of rooms offered was $400 or a $2300 bill. UNACCEPTABLE
We didn’t have room reservations but wanted to try something new so we dined in the Main Kitchen restaurant today for my friends birthday . Tarsha was AMAZING!! We came in during shift change so we had to wait a bit and was given the wrong menu. My friend was ready to leave but Tarsha immediately apologized and turn the situation around. Her positive attitude and menu suggestions were so good we purchased the bottle of wine and ordered the brisket pizza. Both were amazing!!!! Definitely will go back with more friends and I hope she’s there.
Great hotel in the middle of Houston.
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I was a photographer for a wedding in the Carter Boardroom and the staff was very friendly and accommodating. The bride didn't include me with the meal but the wedding coordinator said let me see what I can do and took very good care of me. Everyone is very professional and the hotel is gorgeous! I would recommend to anyone. Parking is a lot if you're parking in the garages nearby. I suggest using the valet service.
Great hotel in a period location for theater or Astros. We had an upgraded room which was VERY NICE, however if you are light sleeper be aware that on the Main Street side of the hotel you can hear the train.We had an issue that computer kept locking us out of the suite each afternoon during our 2-night stay with late checkout. The front desk staff were helpful to resolve, but this should not be happening?
My stay here was absolutely amazing! Also had an event here and the staff went above and beyond to make sure every need was met. The hotel was very clean and the staff were very attentive. They also have an in house restaurant with amazing food! Definitely looking forward to our next stay!
Excellent service from check-in to check-out. Superb location less than half block to light rail. Easy walking distance to the theater district. In the heart of the downtown restaurant district. Beautiful hotel, rooms and everything you expect from a JW Marriott.